What do you do if you're struggling to meet after-sales deadlines?

Un correcto diagnóstico nos va a permitir entender la causa raíz desde personas, procesos y tecnologias, porque seguramente no sea monocausal. Luego es clave entender el costo e impacto de cada razón, para al finalizar el proceso priorizar iniciativas y medir retorno.

- Identify root causes of missed deadlines. - Evaluate factors like resources and processes. - Address issues directly. - Consider hiring temporary help if short-staffed. - Invest in new systems or training if processes are outdated. - Tackle the problem at its source to improve after-sales service timelines.

When struggling to meet after-sales deadlines, prioritize urgent tasks and communicate openly with customers about realistic timelines. Collaborate with your team to identify and address bottlenecks, possibly reallocating resources for efficiency. Use these challenges as learning opportunities to prevent future delays and maintain customer satisfaction.

Prioritize tasks, streamline processes, allocate resources effectively, communicate transparently, and seek assistance if necessary to meet after-sales deadlines promptly.

I believe we are strongly emerging as a more competitive workforce in the VUCA world with the stakes getting more higher and costlier in terms of one's employment. I believe 1 is a coincidence and more than one forms a pattern one which needs to be analyzed and understood. If one is missing post sales deadlines constantly it actually means one is giving precedence to some other work in lieu of that. It is important to note, over here that once you acquire a customer which is the relatively easier part retaining is more important as CAC is extremely high in these uncertain times where loyal customers rarely exist before shifting to another product. Hence, one needs to prioritize their tasks and assign weightage of importance so as to change

- Identify bottlenecks in after-sales processes. - Prioritize tasks based on urgency and importance. - Utilize a priority matrix for effective classification. - Allocate efforts to address critical issues promptly. - Emphasize the importance of timely after-sales support. - Efficiently manage workload through prioritization.

When faced with difficulties in meeting after-sales deadlines, it's crucial to prioritize urgent tasks and maintain transparent communication with customers regarding realistic timelines. Collaboration with the team is essential; together, identify and resolve bottlenecks, considering potential resource reallocation to enhance efficiency. View these challenges as valuable learning experiences, implementing measures to prevent future delays and uphold customer satisfaction levels.

Implement project management software that employs AI to help prioritize tasks based on urgency, impact, and resource availability. This ensures that your team focuses on what's most critical to meeting deadlines, enhancing efficiency and productivity.

En la experiencia un sistema de 2 fases en el equipo de postventa ayuda a mejorar el nivel de atención como de acción en tiempos acordes y satisfactorios. El primer equipo se encarga de recibir los problemas, resolver los de acción rápida y los de acción lenta a un segundo equipo especializado en cada área. Ej gestión de garantías, gestión de pagos, facturación, logística, etc.

En la priorización es importante generar un balance entre urgencia e importancia, y entre éxitos de corto y largo plazo. Entendiendo los impactos en estrategia, procesos, personas y tecnología y cómo se repaga, es fundamental para cerrar el ejercicio.

- Maintain transparent communication with customers regarding delays. - Provide updated timelines to manage expectations effectively. - Build trust through honesty and openness about deadlines. - Keep the team informed and aligned with the importance of meeting deadlines. - Regularly update the team on after-sales goals and progress. - Foster a culture of open communication to address challenges collaboratively.

Open communication is a two-way street. Listen to customer concerns and use their feedback to improve your after-sales service. By combining clear communication with efforts to address the root cause of delays, you can improve after-sales service and ensure customer satisfaction.

Leverage communication platforms that facilitate real-time collaboration and transparency across teams. Tools like Slack or Microsoft Teams, integrated with your project management software, can help keep everyone informed about progress and any emerging issues, fostering a culture of open dialogue and quick resolution.

Es lo que te indiqué anteriormente, HONESTIDAD, REALIDAD y TRANSPARENCIA Si no te valoran eso, no fue una venta que se repetirá. Un cliente satisfecho en la post venta es un socio permanente.

La transparencia con los clientes es clave!! Hay que mantenerlos informados sobre cualquier retraso y proporciónenles plazos actualizados. La comunicación con el equipo también es fundamental para mantener a todos alineados y enfocados en los objetivos de posventa.

- Analyze current after-sales processes for inefficiencies. - Identify areas where automation can expedite tasks. - Reorganize workflows to minimize delays and bottlenecks. - Eliminate unnecessary steps that hinder efficiency. - Implement lean methodologies to streamline processes. - Regularly review and optimize processes for continuous improvement.

Simplificar processos é fundamental para cumprir os prazos do seu pós-vendas ou de vendas. Identificar causas, ajustar fluxos de trabalho e priorizar tarefas tornam as operações mais eficientes. Afinal de contas, pra que seguir fazendo um processo que não te trás um retorno satisfatório? Comunicação clara, treinamento adequado e monitoramento constante garantem a conformidade com os prazos de forma consistente. Automatizar tarefas e revisar processos também contribuem para a simplificação e agilidade das operações.

Use process mining tools to analyze and optimize your after-sales service workflows. By identifying and eliminating redundancies and automating repetitive tasks, you can significantly reduce turnaround times and improve customer satisfaction

- Integrate customer relationship management (CRM) systems for efficient data management. - Utilize ticketing platforms to organize and prioritize customer inquiries. - Implement after-sales software for automated follow-ups and reminders. - Leverage technology to track progress and monitor deadlines effectively. - Ensure seamless integration of various technological tools for streamlined operations. - Stay updated with emerging technologies to adapt and enhance after-sales services.

Explore cutting-edge solutions such as IoT for real-time product tracking, CRM systems for better customer interaction, and AI for predictive maintenance. These technologies can dramatically enhance your after-sales service capabilities, making your operations more proactive and responsive.

D'après mon expérience, la communication par le biais d'un portail de suivi du service après vente permet de valider la patience de la clientèle. Les emails "checkpoint" prévenant de l'avancée, du retard et plus globalement du suivi de cette procédure sont primordiaux. En complément, la communication verbale reste un élément qui rassure en cas de latence du service après vente ce qui permet de limiter l insatisfaction des clients.

Struggling with after-sales deadlines? Don’t worry! CRM systems track customer interactions, even the ones that make you scratch your head. Ticketing platforms handle support requests, freeing you to ponder life’s mysteries. After-sales software? It’s like a crystal ball for data. So, let technology guide you in the after-sales service world. Remember, a missed deadline is a missed meme opportunity!

Implement a cycle of continuous improvement by regularly reviewing performance against KPIs using BI tools. This allows you to adjust strategies in real-time and ensure your team remains aligned with evolving business goals and customer expectations.

Esto puede ser una causa de que no se logre el objetivo o el proceso tenga desfase, el tere una supervisión mas regular y continua, nos dejará claro que todo va caminando y que no se tendrán problemas posteriores.

Reviewing KPIs on a regular basis will help early identification and intervention with bottlenecks or inefficiencies. Once you already have a customer complaint, damage starts to accrue. While specific get-well plans will vary based on industry, resources available, and root causes, managing customer expectations is a strategy that every team member can employ. While process improvements to meet deadlines is the ideal end-state, customer relationship and economic damage can be mitigated by simple communication. If deadlines will be missed, inform the customer as soon as possible, provide them with a new estimated date, and provide them with validation that you're working to fix the process. That goes a long way.

Certains outils de gestion permettent d'évaluer le délai de traitement d'un service après vente. Le suivi en temps réel informatique des différentes étapes de ce processus permet de "timer" chaque étape. Dès lors l'analyse globale est beaucoup plus précise et permet d'ajuster les curseurs pour améliorer les temps de traitements. Un audit annuel ou semestriel peut être aussi préconisé pour valider par l'analyse externe ce service important dans chaque entreprise.

When struggling to meet after-sales deadlines, prioritize urgent tasks and communicate openly with customers about realistic timelines. Collaborate with your team to identify and address bottlenecks, possibly reallocating resources for efficiency. Use these challenges as learning opportunities to prevent future delays and maintain customer satisfaction.

Prendre en compte la législation : (en france) Le vendeur doit réparer ou remplacer le produit dans un délai de 1 mois à compter de la réclamation. A défaut, l'acheteur peut se faire rembourser. Lorsque le SAV du vendeur prend en charge la mise en oeuvre de la garantie, il doit veiller à respecter les délais

De cara a generar nuevas soluciones es importante revisar el modelo comercial con perspectiva E2E, identificando distintos modelos comerciales (con su respectiva postventa) para diferentes segmentos de clientes (y sus necesidades)

La transparencia y la comunicación son fundamentales en estas situaciones. Aquí hay algunas recomendaciones: 1. Ante cualquier retraso, es esencial comunicarse con el cliente de manera proactiva. Explica la situación con honestidad y ofrece soluciones alternativas. 2. Reevalúa tus prioridades y recursos disponibles. Asegúrate de asignar el tiempo y los recursos adecuados para cada proyecto para evitar futuros retrasos. 3. Sé flexible y abierto a negociar plazos alternativos si es necesario. Demuestra tu compromiso con la satisfacción del cliente y busca soluciones que funcionen para ambas partes. En el mundo de los negocios los contratiempos son inevitables, pero cómo los abordamos define nuestra reputación y relación con los clientes.

Nem sempre você vai acertar e isso é humano. Quando vemos que temos um prazo não cumprido de vendas ou pós-vendas devemos imediatamente imaginar o que ocasionou isso. Parar, fazer análise das possíveis causas e trabalhar em cima delas para mitigar nas próximas vezes. Utilizar um CRM para acompanhamento tanto das vendas quanto do pós-vendas pode ser (e é) uma ótima saída, pois nele você conseguirá acompanhar cada cliente com atividades, anotações, prazos, etc. Invista um tempo em organizar seus processos que os frutos virão.