How do you manage program value delivery?

1 Define program value

Before you can manage program value delivery, you need to define what value means for your program. Value can be expressed in different ways, such as financial, social, environmental, or customer satisfaction. You should identify the key value drivers and indicators that align with your organization's vision, mission, and objectives. You should also establish a baseline and a target for each value indicator, as well as a method to track and report them throughout the program lifecycle.

2 Plan program value delivery

Once you have defined program value, you need to plan how to deliver it. This involves developing a program roadmap that outlines the high-level scope, schedule, budget, risks, and dependencies of your program. You should also define the roles and responsibilities of your program team and stakeholders, and how they will collaborate and communicate. Additionally, you should create a program governance framework that defines the decision-making authority, escalation process, and change control mechanism for your program.

3 Execute program value delivery

The execution phase is where you implement your program plan and deliver the expected value to your stakeholders. You should monitor and control the progress and performance of your program using the value indicators and metrics you defined earlier. You should also manage the interdependencies and integration among your program components, such as projects, subprograms, and operations. Furthermore, you should manage the risks and issues that may affect your program value delivery, and take corrective actions when needed.

4 Evaluate program value delivery

The evaluation phase is where you assess the outcomes and benefits of your program and compare them with the baseline and target values. You should use qualitative and quantitative methods to measure and analyze the value delivered by your program, such as surveys, interviews, audits, or dashboards. You should also collect feedback and lessons learned from your program team and stakeholders, and identify the best practices and improvement opportunities for future programs.

5 Sustain program value delivery

The final phase is where you ensure that the value delivered by your program is sustained and realized over time. You should transfer the ownership and accountability of the program outcomes and benefits to the appropriate business units or functions. You should also provide support and guidance to the end-users and beneficiaries of your program, and monitor their satisfaction and adoption. Lastly, you should close your program formally and celebrate your achievements and successes.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?