How do you make sure your retrospectives lead to real change?
Retrospectives are a key practice in agile teams, where you reflect on what went well, what went wrong, and what can be improved. But how do you ensure that your retrospectives lead to real change, not just a list of action items that never get done? Here are some tips to make your retrospectives more effective and impactful.
-
Ashutosh BhatawadekarNEXT100 CIO 2023 Winner | Agile Learner | Conference Speaker | Keynote Speaker | Coach | Mentor | Transformation &…
-
Sheikh Jasim UddinOwner @ AKIJ Resource | Entrepreneurship| People's Champion| Towards Limitless
-
Linnet DaveGlobal Sales Enablement Consultant | Sales Trainer | Capability Development Specialist | Project Management Stalwart
Before you start your retrospective, you need to have a clear goal and scope for the session. What is the main problem or challenge you want to address? What is the time frame you want to focus on? What are the expected outcomes and benefits of the retrospective? Having a clear purpose will help you and your team stay focused and engaged throughout the session.
-
Linnet Dave
Global Sales Enablement Consultant | Sales Trainer | Capability Development Specialist | Project Management Stalwart
To ensure that retrospectives lead to real change, it's crucial to foster an environment of open communication and collaboration. Start by setting clear objectives and goals for the retrospective. Encourage team members to reflect on successes, challenges, and areas for improvement. Focus on actionable items rather than dwelling on problems. Implement a structured format such as the "What Went Well, What Didn't Go Well, What Can We Improve" framework. Assign action items with specific owners and deadlines, and follow up on progress in subsequent meetings. Regularly review the effectiveness of implemented changes to continuously improve the retrospective process.
-
Diana Mbau -PRINCE2®,SSM®,SMC®,SPOC®, SAMC®,SCT®,SCAC®
Program/Project Management/ Scaled Scrum Master/Agile Coach
Ensure that as you discuss areas if improvement you have real examples affecting the team and that ways of improvement actually originate from the team themselves It's said unless you acknowledgement a mistake you may not be able to correct it. I then document the action points tagging action owners and follow through
-
Urvi Chaniyara
Certified ScrumMaster® (CSM®) | Project Manager | Agile Advocate
Unless and until you know, what you are trying to solve... you can't. So, Pinpoint specific aspects of your process in retrospect that affect velocity and quality or need improvements. This might include communication, task estimation, testing procedures, or code review practices. When a problem occurs, you drill down to its root cause by asking "Why?" five times - The "Five Whys" method. Encourage the team to delve deep into the root causes of issues rather than merely addressing surface-level symptoms.
-
Michelle Creutzberger
Certified Scrum Master
I like to intermittently remind teams of the retrospective Prime Directive before beginning a retro session. Even if it is an established team that knows the purpose of retrospectives well, I think it is still valuable to periodically revisit our intention and approach areas for improvement with a positive mindset.
-
Saloni Mehta
Product Owner/Scrum Master at Costco Travel (Smartek21)
Identify the challenges that are bringing down your team's velocity or quality of delivery. Ask probing questions to the team to gather perspectives on how these could be resolved. Define clear action items with owners and dates of tentative resolution. If any changes to process or improvements come out of these discussions, ensure those changes are incorporated into your process seamlessly. Follow up with the team if those changes resolved the issue.
There are many different formats and techniques you can use for your retrospectives, depending on your team size, culture, and preferences. Some common ones are the Start-Stop-Continue, the 4Ls (Liked, Learned, Lacked, Longed for), the Sailboat, and the Starfish. You can also mix and match different formats or create your own. The key is to choose a format that suits your purpose, encourages participation, and generates insights.
-
Sheikh Jasim Uddin
Owner @ AKIJ Resource | Entrepreneurship| People's Champion| Towards Limitless
Retrospectives are the heartbeat of agile teams, a moment of reflection and course correction. But I've seen firsthand how easily they can become stale routines, producing insights that never translate into meaningful action. The key to unlocking their transformative potential? Choosing the right format. One size doesn't fit all when it comes to retrospectives. Some teams thrive on structured frameworks like Start, Stop, and Continue, while others prefer a more free-flowing conversation. The best format sparks honest dialogue, surfaces hidden issues, and generates actionable insights that drive real change. It's about creating a safe space where team members feel comfortable sharing their observations and ideas for improvement.
-
Sarah Karandy
Senior Technical Program Manager and Agile Coach @ Cloudtech | Organizational Agility
In the diverse world of retrospective formats, the heart of the matter lies in creating a conducive environment for real-time feedback. It's essential to foster a space where teams not only voice concerns but also celebrate achievements and chart the way forward. While techniques like Start-Stop-Continue or the 4Ls are great tools, the goal should always be forward momentum. Retrospectives shouldn't become venting sessions; they should be a catalyst for collective growth, where feedback is paired with actionable plans.
-
David Crowe
Agilist and Educator. PhD candidate (Narratives in Organisational Agility)
So we've started by saying that the focus is important, then said we need to choose the right format, but what we've not said is that the format depends on the focus. For example, if we want to understand the contributing factors to a systems failure, I'd probably not use 4Ls; I'd probably use an Ishikawa/fishbone diagram to lead the discussion. As a coach/scrum master/leader in a retrospective, you need to be able to choose different tools and incorporate them as their needs become apparent.
-
Sandra Sonntag, A-CSM
lean-agile provides practioner
"The key is to choose a format that suits your purpose, encourages participation, and generates insights." Yes. Definitely. Any format that encourages also the quieter voices to be heard, fosters the scrum values of Openness, Courage, Focus, Commitment and Respect as well as the scrum pillars and adaption); and lastly helps teams focus what's in their control or influence works well. Questions: When do facilators choose the retrospective format? Before the ceremony or during? I am asking because a specific format may influence the focus of the retrospective exercise. And how do we choose a format before we know what participants will want to discuss in retrospective? (I have my own thoughts but curious about others.)
-
Urvi Chaniyara
Certified ScrumMaster® (CSM®) | Project Manager | Agile Advocate
Facilitators typically choose the retrospective format before the ceremony based on factors such as team dynamics, current project status, and previous retrospective outcomes. While it's true that a specific format may influence the focus of the retrospective exercise, facilitators can select a format that allows for flexibility and adaptation to the team's needs. - Foster an atmosphere of psychological safety where team members feel comfortable sharing their thoughts and ideas openly. Encourage constructive feedback and ensure that everyone's opinions are valued.
As a facilitator, your role is to create a safe and productive space for your team to share their feedback, opinions, and ideas. You need to set the ground rules, manage the time, ask open-ended questions, listen actively, summarize the key points, and deal with any conflicts or issues that arise. You also need to balance the positive and negative aspects of the retrospective, and avoid blaming or criticizing anyone.
-
Rida K.
Senior Product Manager @ TELUS | MBA | CSM®
In my personal experience, retrospectives are all about great facilitation and structure for the delivery team to come together and share the feedback and experiences in most authentic manner to improve the process
-
Niko V. Manoukian
Change Project Manager | Proficient in Leading Change Initiatives and AI Integration | Transitioned from Strength Coach to Agile Coach to Startup Generalist | Optimistic in Vision, Pessimistic in Preparation
Effective facilitation is key to getting outcomes from retrospectives. Facilitators must keep teams focused on action planning over venting. They help teams dig deeper into why issues exist versus surface complaints. Discussing the impacts of challenges maintains emphasis on improvement. Facilitators ensure all voices contribute and guide consensus on well-defined, practical solutions. Accountability is increased by assigning owners and due dates upfront. After, follow-up importantly maintains momentum for change. With a leader prioritizing process over participation, teams commit to advertising retrospectives into real workflow upgrades.
-
Urvi Chaniyara
Certified ScrumMaster® (CSM®) | Project Manager | Agile Advocate
1. Encourage active participation 2. Make an agenda to keep the retrospective on track and within the allocated time frame. 3. Guide the team in analyzing successes and failures objectively by self-reflection. 4. Help the team navigate disagreements or conflicts constructively. 5. Make sure, action items and decisions made during the retrospective are documented, assigned ownership, and followed up on.
-
Reyvan Taylor
Certified Salesforce Business Analyst | Certified Salesforce A.I. Associate | Creative
Facilitating sprint retrospectives is crucial for fostering continuous improvement within a team. By creating a safe space where team members feel comfortable sharing honest feedback, you can build trust and strengthen team morale. The key is to strike a balance. As the facilitator, you want to encourage open discussion and input while focusing on positive ways to move forward. This ensures a productive session that identifies areas for improvement without dwelling on negativity.
One of the most important steps in a retrospective is to prioritize and commit to the action items that emerge from the discussion. You need to help your team identify the most important and feasible actions that will address the root causes of the problems or opportunities for improvement. You also need to assign owners, deadlines, and success criteria for each action item, and make sure everyone agrees and commits to them.
-
Sheikh Jasim Uddin
Owner @ AKIJ Resource | Entrepreneurship| People's Champion| Towards Limitless
Retrospectives are the pulse of any agile team, a moment of reflection where we pause, assess, and chart a course for improvement. But I've witnessed countless retrospectives that fizzle into inaction, leaving teams frustrated and disillusioned. The missing link? It's not the lack of ideas; it's the lack of commitment to follow through. I call it the "retrospective trap" – generating insights without transforming them into tangible action. As a leader, I've learned that prioritizing and committing to action items is the key to escaping this trap. It's about turning reflection into results.
-
Srividya P.
Capgemini l Engagement Manager (Medical & Life Sciences) | ex-Bosch
As a thumb rule 80-20, 80% of problems come from 20% of areas. Prioritize those 20% of problematic areas for retrospection and plan the actionable items to address them. Every opportunity of improvement need not to be addressed at one go. Agile team should limit with top improvement measures that can really be achieved in next iteration and the improvement log to be maintained as well. For a distributed team, majority of the issues usually arising from infrastructure and cross cultural issues. Those need to be targeted first to address!
-
Amr Abulnaga, MBA
ICAgile Certified Professional - Agile Coaching , SAFe® 5 ASM, CSM® , Scrum Ambassador SA-CRA ™, Agile 20 Reflect Ambassador
Simply the team picks the items that needs to be developed committing to act on and when will it be done and by each retro we see our progress and measure the success of these items 💪🏻 In a scaled environment this needs to be aligned with the solution train and synced with different team to focus on development goals
-
Anabel García Santos
Agilidad Marketing | Coordinadora de Marketing
Me ha servido recopilar las oportunidades de mejora generadas en las retrospectivas, validar con el equipo lo que se considera más prioritario y asignar responsabilidades para que esas mejoras se cumplan (con su deadline y persona asignada para ello). El seguimiento es indispensable para lograr los objetivos.
-
Niko V. Manoukian
Change Project Manager | Proficient in Leading Change Initiatives and AI Integration | Transitioned from Strength Coach to Agile Coach to Startup Generalist | Optimistic in Vision, Pessimistic in Preparation
When generating action items during retrospectives, prioritizing and gaining commitment to the highest impact items is important for ensuring real change results. Taking the time to evaluate which actions will provide the greatest benefit, or remove the largest impediments, directs focus. Obtaining volunteers or assigning owners for the top 2-3 priority items builds accountability. Publicly confirming deadlines for completion reinforces responsibility. Following up between retrospectives to track progress on priority commitments elevates the status of action planning. Teams understand focusing resources toward the most important process improvements increases likelihood those items get closed out, driving true enhancement.
A retrospective is not a one-time event, but a continuous process of learning and improvement. You need to follow up and review the progress and results of the action items regularly, and celebrate the achievements and learn from the failures. You also need to solicit feedback from your team on how to improve the retrospective process itself, and make adjustments as needed.
-
Ashutosh Bhatawadekar
NEXT100 CIO 2023 Winner | Agile Learner | Conference Speaker | Keynote Speaker | Coach | Mentor | Transformation & Change Agent
The proof of the pudding lies in eating it. It is very important that the pointers identified during retrospectives are prioritized and taken up for improvement in the future sprints. Many times, improvements items are merely identified for sake of it without acting on them and as such they remain on paper..
-
Sarah Karandy
Senior Technical Program Manager and Agile Coach @ Cloudtech | Organizational Agility
Consider this: If we consistently arrive at our retrospectives with previous sprint's action items still pending, do they truly matter to us? While there can be numerous reasons for delayed goals, repeated lapses over three retrospectives signal a need for attention. It's an indicator to not only reassess the relevance of the action item but also to delve deeper into the team's approach towards such commitments.
-
Niko V. Manoukian
Change Project Manager | Proficient in Leading Change Initiatives and AI Integration | Transitioned from Strength Coach to Agile Coach to Startup Generalist | Optimistic in Vision, Pessimistic in Preparation
Following up is crucial to realizing change from retrospectives. Facilitators schedule status check-ins to maintain accountability and momentum. Revisiting priority items at future retrospectives demonstrates impact. Recognizing progress rewards efforts to transform discussions into upgrades over time. Continuous review shows how initial plans compounded improvements, helping teams mature through committed reflection.
-
Ankit Agrawal
Enabling Business Agility| Agile Coach | Linkedin community Top Voice - Agile Leadership & Executive Coaching | Business Agility Leader | Speaker
1. its for the team to own 2. its important for you to coach them to own actions 3. One action at a time, broken down in measurable wins
-
Mihir Rao
Senior Manager at LTIMindtree | Agile Coach, Scrum Master
Celebrate success is the Key! If you consistently finish the action items that came out from the retrospectives,make sure you acknowledge that as a team & celebrate those achievements as well. This gives us a measure & confirmation that we are feeling good about the success of having the retrospective meetings.
-
Charuta M.
Agility Lead | Agile Transformation, Delivery Management
Celebrate Successes: When a change leads to a positive outcome, celebrate it with the team. Recognizing and appreciating the effort and success reinforces the idea that retrospectives lead to real change and motivate the team to keep improving.
-
Pradeepa Arjunan
Digital Transformation, Business Agility, Technology Leadership
In my experience, keeping a generic format of retro for new teams doesn’t help much. Keep it focused. Let them review their last sprint performance and take it from there. List out the challenges that they faced in last sprint and choose the top three. Commit to fix, follow-up, fix and repeat until it’s resolved. Set a date. This sets a pattern of fixing problems to perform better and they eventually figure out ways to continuously improve which is the ultimate motive of a retro.
-
Janardhana Kurup
Technology and business visionary leader with focus on global delivery and business Innovation, technology trends, collaborating and optimizing resources in multi-platform & multi-geographical environments
Convert the lessons or improvements identified into actions and categorise them into 15 days, 30 days and 60 days plan ( based on the sprint duration). Then follow up on the actions and the impacts. Celebrate the success , recognise/reward the performers. Let all stakeholders feel the value of the retrospective.
Rate this article
More relevant reading
-
Agile MethodologiesHow do you make retrospectives more productive?
-
Agile LeadershipHow do you balance feedback and action items in online retrospectives?
-
Agile MethodologiesHow can you balance productivity with retrospectives?
-
ScrumHow can you creatively engage your team during sprint retrospectives?