How do you make sure your IT metrics are useful?

2 Define metrics clearly

Your IT metrics should be defined clearly and consistently. You should have a clear definition of what each metric measures, how it is calculated, and what it means. You should also have a common language and format for reporting and presenting your metrics. This helps you avoid confusion, ambiguity, and inconsistency in your IT measurement and analysis. It also helps you compare and benchmark your metrics across different IT functions, projects, and platforms.

3 Choose metrics wisely

Your IT metrics should be chosen wisely and selectively. You should not use too many or too few metrics, or metrics that are irrelevant or redundant. You should use metrics that are SMART: Specific, Measurable, Achievable, Relevant, and Time-bound. You should also use a balanced mix of metrics that cover different aspects of your IT performance, such as quality, efficiency, effectiveness, innovation, and alignment. Choosing the right metrics helps you monitor and improve your IT performance and avoid information overload and distraction.

4 Review metrics regularly

Your IT metrics should be reviewed regularly and updated as needed. You should have a regular schedule and process for collecting, analyzing, and reporting your metrics. You should also have a feedback mechanism for evaluating and improving your metrics. You should review your metrics to see if they are still aligned with your IT strategy and business objectives, if they are still relevant and accurate, and if they are still providing useful insights and guidance. Reviewing your metrics helps you adapt and optimize your IT measurement and decision-making.

5 Use metrics effectively

Your IT metrics should be used effectively and actionably. You should not use your metrics just for reporting and compliance, but for learning and improvement. You should use your metrics to identify and address IT issues and opportunities, to set and track IT goals and targets, to communicate and collaborate with your IT team and stakeholders, and to demonstrate and celebrate IT achievements and value. Using your metrics effectively helps you leverage your IT measurement and analysis for IT excellence and business success.