How do you gain trust with international stakeholders?

1 Research the context

Before you engage with any international stakeholder, do some homework on their background, preferences, and expectations. Learn about their culture, values, communication style, and business etiquette. Avoid making assumptions or stereotypes based on your own perspective. Instead, try to understand their goals, needs, and challenges. This will help you tailor your approach and avoid potential misunderstandings or conflicts.

2 Communicate clearly and respectfully

Communication is key to building trust, especially when you are working across borders and time zones. Use simple and concise language, avoid jargon and slang, and confirm understanding frequently. Be respectful of the stakeholder's preferred mode and frequency of communication, whether it is email, phone, video call, or chat. Be mindful of the tone, body language, and gestures you use, as they may convey different meanings in different cultures. Listen actively, ask open-ended questions, and provide feedback.

3 Demonstrate reliability and competence

Trust is also based on your ability to deliver on your promises and expectations. Show that you are reliable and competent by meeting deadlines, following up on tasks, and providing quality work. Be proactive and transparent about any issues or challenges that may affect your performance or the stakeholder's satisfaction. Seek feedback and suggestions on how to improve your work or collaboration. Acknowledge and appreciate the stakeholder's contributions and achievements.

4 Build rapport and empathy

Trust is not only a professional matter, but also a personal one. To build rapport and empathy with your international stakeholder, you need to show genuine interest and curiosity about them as a person. Find out what they are passionate about, what their hobbies and interests are, and what their personal and professional aspirations are. Share some of your own stories and experiences that relate to theirs. Express gratitude and recognition for their support and cooperation. Celebrate successes and milestones together.

5 Respect diversity and inclusion

Working abroad exposes you to a variety of perspectives and experiences that can enrich your learning and growth. However, it also requires respecting diversity and inclusion among your international stakeholders. Be aware of and sensitive to the differences and similarities that exist among people of different backgrounds, identities, beliefs, and opinions. Avoid imposing your own values or norms on others, or judging them based on your own criteria. Instead, embrace diversity and inclusion as an opportunity to learn from each other and create value together.

6 Adapt and learn

Trust is not a static or fixed state, but a dynamic and evolving process. To maintain and enhance trust with your international stakeholder, you need to be willing and able to adapt and learn from your interactions and feedback. Be open-minded and flexible to changing situations and expectations. Seek new opportunities and challenges that can expand your skills and knowledge. Reflect on your successes and failures, and identify areas for improvement. Ask for and offer support and guidance when needed.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?