How can you measure employee engagement in a FinTech company?

2 Survey employees

One of the most common and effective ways to measure employee engagement is to survey your employees regularly. Surveys can help you collect quantitative and qualitative data on how your employees perceive and experience different aspects of their work environment, such as leadership, communication, collaboration, recognition, feedback, autonomy, innovation, diversity, and so on. You can use standardized surveys, such as the Gallup Q12 or the Employee Engagement Survey (EES), or you can design your own surveys based on your engagement definition and dimensions. The key is to ask relevant, clear, and concise questions that cover both the positive and negative aspects of engagement, and to use a consistent and reliable scale to measure the responses.

4 Communicate results

Once you have analyzed the data, it is essential to communicate the results to your employees and stakeholders. This will demonstrate that their opinions and feedback are valued and that there is a commitment to improving engagement. Results can be communicated through various channels and formats, such as reports, dashboards, presentations, newsletters, webinars, etc. The key is to make the results clear, concise, and actionable while highlighting the main findings and insights from the data analysis in relation to the engagement definition and dimensions. Additionally, strengths and achievements should be celebrated and sustained while weaknesses and challenges should be addressed and overcome. Lastly, an action plan with timeline should be established for improving employee engagement with involvement and support from employees.

5 Monitor progress

In order to track the changes and outcomes of your employee engagement improvement efforts, you need to monitor and evaluate their progress. Various indicators and metrics, such as retention and turnover rates, performance and productivity, innovation and quality, customer satisfaction and loyalty, and revenue and profitability can be used for this purpose. Additionally, surveys can be repeated periodically to measure the changes in employee engagement over time and compare them to previous results. It is important to remember that monitoring employee engagement in a FinTech company is an ongoing process. By utilizing the tips and tools mentioned above, you can gain valuable insights into your employees' needs, preferences, and expectations. This will enable you to create a more engaging and rewarding work environment for them and your company.