The first step to managing expectations is to identify them, which can be done through a stakeholder analysis. This is a systematic way of mapping out who your stakeholders are, what they want, and how they relate to the program. Doing this can help you to identify the key stakeholders and their roles, responsibilities, and expectations; assess the level of influence and interest of each stakeholder; understand the sources, drivers, and indicators of expectations; identify any gaps, conflicts, or risks related to expectations; and communicate and engage with stakeholders to validate and clarify expectations. There are different tools and methods that you can use to conduct a stakeholder analysis, such as stakeholder matrices, power-interest grids, surveys, interviews, focus groups, or workshops. Additionally, existing documents like program plans, reports, contracts, or agreements can be used to extract information about expectations.