How can you help a client communicate with neighbors about property line issues?

4 Listen and empathize

The fourth step is to help your client listen and empathize with their neighbor's perspective and feelings. You can remind your client that communication is a two-way process that requires both speaking and listening skills. You can encourage your client to use active listening techniques such as paraphrasing, summarizing, asking open-ended questions, and acknowledging emotions. You can also help your client empathize with their neighbor by recognizing their needs, interests, and concerns, and expressing appreciation for their willingness to talk.

5 Negotiate and compromise

The fifth step is to help your client negotiate and compromise with their neighbor to find a mutually acceptable solution. You can advise your client to avoid rigid or unrealistic demands and instead focus on common ground and shared interests. You can also help your client generate and evaluate different options and alternatives that can satisfy both parties. You can also suggest that your client use objective criteria such as the law, the facts, or the standards of fairness to support their proposals and arguments.

6 Follow up and document

The final step is to help your client follow up and document the outcome of the communication with their neighbor. You can assist your client in writing a thank-you note, a confirmation letter, or a contract that summarizes the agreed-upon solution and the steps to implement it. You can also help your client keep a record of the communication, such as notes, emails, receipts, or photos, in case of future disputes or legal actions. You can also check in with your client periodically to monitor their progress and satisfaction, and offer additional support or referrals if needed.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?