How can you handle a client who disrespects your boundaries?

1 Clarify your expectations

The first step is to clarify your expectations and boundaries with your client. This means setting clear and realistic goals, defining your scope of work, and communicating your policies and fees. You can do this in your initial consultation, in your contract, or in your welcome package. Make sure your client understands and agrees to your terms and conditions, and that you have them in writing.

3 Offer feedback and support

Sometimes, your client may disrespect your boundaries because they are struggling with their own issues, such as stress, anxiety, or low self-esteem. In this case, you can offer feedback and support to help them understand and overcome their challenges. You can use coaching techniques, such as active listening, questioning, reframing, or mirroring, to help your client gain insight and awareness, and to encourage them to take responsibility and action. You can also provide resources, referrals, or recommendations to help your client access additional support if needed.

4 Set limits and consequences

If your client continues to disrespect your boundaries despite your efforts to address the issue and offer feedback and support, you may need to set limits and consequences. This means establishing and enforcing clear rules and boundaries for your coaching relationship, and communicating the outcomes of violating them. For example, you can limit the number of sessions, the duration of calls, or the frequency of emails. You can also charge extra fees, withhold services, or terminate the contract if your client fails to comply.

5 Protect yourself and your business

Finally, you need to protect yourself and your business from potential harm or liability caused by a difficult client. This means documenting everything, such as your agreements, communications, progress reports, and complaints. You also need to have a legal disclaimer, a privacy policy, and a professional liability insurance to cover any claims or disputes that may arise. You also need to take care of your own well-being, by managing your stress, seeking support, and practicing self-care.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?