How can you build trust in a team during conflict resolution?

4 Seek common ground and collaboration

The fourth step to building trust is to seek common ground and collaboration with your team members, rather than competing or compromising. This means finding areas of agreement, alignment, and shared values, and using them as a basis for building a solution that meets everyone's needs and interests. It also means involving everyone in the decision-making process, soliciting input, and validating contributions. Seeking common ground and collaboration helps to create a sense of belonging, ownership, and commitment.

5 Apologize and forgive

The fifth step to building trust is to apologize and forgive, when appropriate and sincere. This means taking responsibility for your actions and words, expressing regret and remorse, and making amends. It also means accepting the apologies of others, letting go of resentment and grudges, and moving forward. Apologizing and forgiving helps to heal wounds, restore relationships, and prevent future conflicts.

6 Celebrate and learn

The sixth step to building trust is to celebrate and learn from the conflict resolution process. This means acknowledging the efforts and achievements of your team members, expressing gratitude and appreciation, and celebrating the outcomes. It also means reflecting on the lessons learned, identifying the strengths and weaknesses of your team, and applying the feedback and insights to improve your performance. Celebrating and learning helps to reinforce trust, boost morale, and foster growth.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?