Here's how you can showcase your knack for finding win-win solutions in an interview.

Algo que encuentro que puede ayudar en una solución efectiva de conflictos, es que es importante entender el punto de vista de ambas partes y tener claro el objetivo al que representamos y queremos alcanzar. Esto nos permite conocer hasta donde podemos negociar con la otra parte.

When asked about my ability to find win-win solutions, I like to share a specific example that highlights my skills in this area as an HR Business Partner. For instance, I might say: As an HRBP, I once mediated between the sales team wanting a new commission structure and the finance team worried about budget constraints. I facilitated a meeting where both teams discussed their needs and concerns. Together, we created a performance-based incentive plan that motivated the sales team while staying within budget. This way, both teams felt heard, and we achieved a balanced solution that supported our business goals.

A empatia é seu principal aliado na resolução de conflitos. Ouvir as partes envolvidas , entender o momento de cada um e trazer uma possível solução que agrade as partes é importante.

Ante un conflicto, me gusta apartarme mentalmente para no sentirlo personal, y así analizarlo sin que emocionalmente me atrape. En este punto, escuchar tanto el punto de vista como la razón de la herida me ayudan a conocer más a la persona. Para finalizar me fijo en qué necesitan cada una de las partes, ya que en varias ocasiones, me encuentro que es mayormente una mala comunicación. Y que al final, ambas partes pueden tener lo que necesitan. Ejem: Disputan por una naranja, cuando uno sólo quiere la cáscara para una infusión y otro el zumo para un cliente... Bendita comunicación...

When practicing empathy in interviews, one should firstly listen and ask relevant questions in order to truly understand the other party’s position or opinion before we show our empathy. Showing empathy often involves thinking in the other person’s shoes, and not giving advice nor giving judgement. This is super important to remember. Otherwise, it will not be seen as showing empathy, but rather like a diagnosis.

Demonstrate how you've used data and information as your allies in a negotiation or disagreement. Numerous studies, including the classic book "Getting to Yes" by Fisher and Ury, show that focusing on facts, figures and interests and not the person (or the position they take), keeps things neutral, maintains a productive focus and shows that you aren't making it personal. Experienced negotiators know that the critical part here about focusing on interests - is that it's THEIR interests you should try to bridge first - before your own. This shows you have a fair and flexible mindset about the problem at hand, which in turn creates good will and an opportunity for resolution from there.

Um aspecto crucial para encontrar soluções ganha-ganha é analisar imparcialmente as situações. Pese as necessidades e preocupações de todas as partes envolvidas para encontrar um terreno comum. Descreva um cenário em que sua análise imparcial do conflito foi crucial para desenvolver uma resolução com a qual todos concordassem. Isso demonstra seu compromisso com equidade e igualdade na resolução de conflitos.

A análise imparcial é essencial para encontrar soluções equilibradas. Como mediador, considero cuidadosamente as necessidades e preocupações de todas as partes envolvidas. Um exemplo marcante foi quando atuei na negociação de um contrato entre fornecedores e clientes. Minha análise justa permitiu que ambas as partes cedessem em pontos-chave, resultando em um acordo mutuamente benéfico. Isso reforça meu compromisso com a equidade na resolução de conflitos.

Um eine Win-Win-Situation im VG zu erreichen, ist es wichtig, fair und objektiv zu analysieren. Beginnen Sie damit, die Bedürfnisse und Interessen aller (Gesprächs)Parteien durch aktives Zuhören und gezielte Fragen zu verstehen. Klären Sie vorab Ihre eigenen Ziele und suchen Sie nach gemeinsamen Zielen, um Überschneidungen zu finden. Nutzen Sie objektive Kriterien und stützen Sie Ihre Argumente auf nachprüfbare Fakten. Verhandeln Sie mit einer Win-Win-Einstellung und seien Sie kompromissbereit. Kommunizieren Sie klar und transparent, um Missverständnisse zu vermeiden. Das Vertrauen ist entscheidend: Achten Sie darauf, dass die gefundene Lösung langfristig tragfähig ist. So schaffen Sie eine faire Analyse und eine Win-Win-Situation.

Fair analysis involves an unbiased examination of information, using diverse sources and perspectives. It requires critical thinking, transparency, and recognition of personal biases. Validating sources, evaluating evidence, and considering the context are crucial. Transparency about methodology and limitations promotes constructive dialogue. Seeking diverse perspectives and continuously improving analytical skills are key. Fair analysis fosters understanding and informed decision-making.

Comunicação clara é crucial na gestão de conflitos. Na entrevista, descreva como articula seus pensamentos e pratica a escuta ativa. Explique como isso ajuda a esclarecer mal-entendidos e encontrar pontos de concordância. Dê um exemplo onde suas habilidades de comunicação foram essenciais para negociar uma solução ganha-ganha, demonstrando sua capacidade de facilitar um diálogo eficaz.

A comunicação clara é fundamental na gestão de conflitos. Durante entrevistas, destaco como articulo meus pensamentos e ouço ativamente os outros. Um exemplo marcante foi quando atuei como mediador em uma disputa entre colegas de equipe. Minha habilidade de comunicação permitiu esclarecer mal-entendidos e encontrar pontos de concordância. Isso demonstra minha capacidade de facilitar diálogos eficazes e alcançar soluções vantajosas para todos.

Recentemente, em um projeto, articulei meus pensamentos de forma clara (após preparação prévia) e pratiquei a escuta ativa para entender as preocupações de todos. Isso nos ajudou a esclarecer mal-entendidos e encontrar um lugar comum, resultando em uma solução que beneficiou todas as partes. A habilidade de facilitar um diálogo eficaz é, sem dúvida, uma competência essencial.

Communicate clearly requires accuracy from and for both parties. This usually requires one to use plain language with short sentences. Nodding or other types of confirmation are helpful to consistently build up the mutual understanding. In one instance, the interviewee started to describe what had happened that night. The interviewer should from time to time confirm its understandings before the storyteller went too far from its comprehension.

There's a general misunderstanding that effective communication is about what you say and how you say it. The best communication tool for bridging misunderstandings is listening. Showing the other person that you've heard them and you understand what they're trying to convey - and importantly, what it means to them - is the most impactful thing you can demonstrate during a disagreement or misunderstanding. It shows that, whilst you may not fully agree on the topic, you have listened and you understand and respect their right to an opinion about it. This level of respect invites two-way dialogue and creates fertile territory to find common ground to build upon.

O conflito ocorre as vezes pelo fato de não haver uma cumplicidade e aproximação entre as pessoas. A troca de experiências dentro do trabalho (job rotation) evita e minimiza os conflitos , pois haverá mais comunicação entre os times , mas é importante ter uma comunicação assertiva antes de colocar isso em pratica.

Creativity is a valuable asset in various situations. It allows us to approach challenges with fresh perspectives and find innovative solutions. To foster creativity in any situation, one can embrace curiosity, learn from failures, create a stimulating environment, collaborate with others, take breaks, practice mindfulness, seek inspiration from diverse sources, experiment with different techniques, embrace solitude, and embrace constraints. By incorporating these practices, we can unlock our creative potential and bring new ideas and possibilities to any situation.

Be sure to ask questions about their current pain points and then be prepared to provide an example of how you can bring value to that organisation, or to the client if it's a pitch interview, that could help to solve that problem. It will show your breadth of experience and your desire to help them - even if you don't get the job. Then expand on this by sharing an example of how you applied a similar collaboration to get a project past an impasse. And remember that innovation doesn't need to be complex or even sexy - some of the most genius solutions are borne out of simplicity.

A conflicting conversation might come to a point where the two parties find themselves cannot agree to the way of action. It would be helpful if one party can ask the other to see if there are other options. For example, list other 2 less-best options for discussion. It’s always good to ask for the other party to propose options rather than you. It gives the other party the satisfaction of control. Yet, within the 2 other options, you often can find common ground to build on.

Recuerdo una vez que dos equipos no lograban ponerse de acuerdo sobre cómo usar recursos limitados para un proyecto importante. Propuse algo diferente: intercambiar el uso de espacio físico y equipos en diferentes horarios. Así ambos equipos obtenían lo que necesitaban sin aumentar costos. Esta solución no solo satisfizo sus necesidades, sino que también mejoró la colaboración entre ellos. Mostré que ser creativo y flexible puede convertir desafíos en oportunidades donde todos ganan.

Entender o momento de cada um é um importante aliado para construção de um bom relacionamento , ouça primeiro e depois forneça conteúdo que fortaleça esta troca , isso vai gerar muita confiança e inicio de um bom relacionamento entre as partes.

Una cocina no se lleva sólo con un jefe de cocina... Para mí ha sido crucial conocer de manera genuína al equipo, a las personas que hay detrás del trabajo de que desarrollan. Ya que es ahí donde generé los lazos que se endurecen en el día a día de trabajo codo a codo. De ese modo, cuando un contratiempo sucede, no sólo estás tú, sino que sientes el muro que te rodea para aplacar esa situación. Y esto es vital.

Experience in conflict resolution is valuable and often underrated. While all the skills required to be a pro in conflict resolution can be learnt, it takes practice to get the win-win results in a real world scenario.

Educate everyone on the importance of excellence and celebrate 🍾 everyone's wins no matter the level this will ensure proper team bonding and work friction free environment or workplace.

To find a win-win solution in a conflicting situation, one should have a clear definition of winning for both parties. Usually finding the ultimate goal is finding the definition of winning. Not the ways or means to reach the goal. Sometimes the means and the ways can confuse or distract people from their ultimate goals. The ultimate goals of the two parties can be different, but may not necessarily be conflicting. For example, a business wants to achieve sales targets via sending luxury gifts to customers. What is the business goal here? The sales target, not sending the gift. Reaching the sales target may not necessarily conflict with ethics and compliance rules or principles. 1 can figure out a way to achieve it without the gifting.