Here's how you can navigate conflicts with colleagues or customers using emotional intelligence.
In retail marketing, navigating conflicts with emotional intelligence is not just beneficial, it's essential. Whether you're dealing with a disgruntled customer or a colleague in a heated discussion, the ability to manage emotions and understand the perspective of others can make all the difference. Emotional intelligence (EI) refers to the capability to recognize and manage your own emotions, as well as the emotions of others. By using EI, you can defuse tense situations, foster better relationships, and maintain a positive work environment.