Here's how you can guide junior staff in developing resilience skills as an experienced Account Manager.

1 Model Behavior

You set the standard for resilience in your team. When junior staff see you handling difficult situations calmly and strategically, they learn through observation. Show them how to assess problems objectively, identify possible solutions, and move forward without dwelling on failures. Your composed reaction to setbacks will teach them that resilience is about maintaining balance and perspective, even when things don't go as planned.

2 Encourage Ownership

Empower your junior staff by encouraging them to take ownership of their accounts and responsibilities. This sense of ownership instills a personal stake in their work, making them more likely to persevere through challenges. When they make decisions and see the outcomes, they build confidence in their abilities, which is a cornerstone of resilience. Guide them to set realistic goals and celebrate the small victories on the way to larger achievements.

3 Provide Support

Offering support is crucial in fostering resilience. Be available to discuss their challenges and provide constructive feedback that focuses on learning and improvement. Create a safe space for them to express concerns without fear of judgment. By showing empathy and understanding, you help them build the emotional strength needed to bounce back from setbacks and view them as opportunities for growth.

4 Foster Collaboration

Encourage teamwork among your junior staff. Collaboration can be an excellent way for them to learn resilience from each other. By working together, they can share diverse perspectives and strategies for overcoming obstacles. This collective problem-solving not only enhances their individual resilience but also strengthens the team's overall ability to adapt to change.

5 Promote Learning

Highlight the importance of continuous learning in building resilience. Encourage your junior staff to seek out new knowledge and skills that can help them adapt to changes in the industry. Whether through formal training or informal learning opportunities, staying updated and versatile is key to remaining resilient in an ever-evolving market.

6 Reflect Regularly

Implement regular reflection sessions where junior staff can look back on their experiences. These sessions should focus on what they've learned from both successes and failures. Encouraging this reflective practice helps them understand their growth over time and reinforces the idea that every challenge is a stepping stone to becoming more resilient.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?