Here's how you can defuse conflicts within a team.

It's a sensitive topic,how to address the issue, and at the same time avoid building an unpleasant atmosphere inside of a team, the idea is to be constructive and find a solution on how to resolve, bypass,and re-route the issue and prevent it from happening again.There's a fine line between being too nice , too aggressive and assertive when addressing that issue.The one who made a mistake that led to it has to feel encouraged to move on without feeling bad and uncomfortable,but also aware of mistake and understand that it can create great damage which could and can be avoided.it's all about the communication and approach,be assertive, do not tolerate the mistakes, but try to motivate instead of demote whoever is mistaken.

sometimes we will make an assumption that certain actions from one or more team members led to problems and failure to deliver the assigned tasks and fulfil the requirement for the job assigned for the specific role. Before we jump to conclusion, we first need to listen to all the sides involved in any sort of conflict going on at the moment. the best way to do that is to talk with each member separately, hear them out, and then have a group meeting, then final step is to compare the reactions and points made during individual and group meetings, you will be able to determine weather was just some misunderstanding, personal conflict, disagreement about how certain situation should have been handled, and then decide further actions.

A good way to do this is by often calling in a third party or some sort of fact-based measurable form of evaluation. Despite what people say, I do not think that it is possible for humans to remain 100% unbiased; the best way to make a fair evaluation is to stick to the facts and how those facts reply in the most high-level scope possible.

This is a hard one. It's almost impossible to stay completely objective, not just when we are talking about the conflicts within the team members, but within all the spheres of work, it's just impossible to have the same opinion and impression for every teammate. While that's an unspoken rule, and while we are allowed to think whatever we wanna think about anyone and everything, we must distinguish when our personal judgement can have a great negative effect on finding and addressing the root of conflict and resolving it efficiently.

Every A individual has a different mechanism of dealing with everyday work related stressful situations. every one of the above points will sometimes need an adjustment depending on the certain individuals who are important team members, but for any reason - a bit sensitive to certain matters, which does not necessarily make them a non-valuable asset, just require special approach and should be excluded from default set of rules and instructions.