Facing a technical crisis during peak support hours. How do you stay composed and focused?

Stay calm! See this as a great challenge and opportunity to show that you excel under pressure. Keep calm. Don't let the emotions overtake. Prioritize and start with the most urgent issues.

* Staying calm is key within any situation and it really doesn't matter the time. * Make sure your mind is clear and knows what's going on. Whether you need to breathe or take a short walk to clear your mind.

Tomate un momento para respirar profundamente y calmarte. Esto te ayudará a reducir el estrés inmediato y a aclarar tu mente. Organiza y prioriza, evalua cuál de los problemas es el más crítico y necesita atención inmediata. Prioriza las tareas según su impacto en los usuarios y en el sistema. Comunica efectivamente, mantén a los usuarios informados sobre el estado del problema y los tiempos estimados de resolución. La comunicación transparente ayuda a gestionar las expectativas. Utilizar procedimientos establecidos. Enfócate en la resolución, mantén la mente centrada en encontrar y aplicar soluciones. Pedir soporte y/o escalar problemas. Establecer tiempos de resolución. Analiza la crisis y actualiza procedimientos. Cuida tu Bienestar.

During a technical breakdown during peak support hours, I remain calm and focused by rapidly analysing the situation to prioritise essential issues, taking a methodical approach to problem solutions, and clearly conveying updates to stakeholders to manage expectations. Also, I suggest team to use existing resources, tools, and team knowledge to troubleshoot efficiently and address issues quickly, resulting in little disruption and successful resolution.

* The prioritization is very important knowing what is critical to be addressed first and what can wait. * In doing this type of approach you will save downtime and uptime with increase from a technical standpoint and from an employee perspective.

* When communicating with internal staff or external resources such as vendors. You want to make sure that there's a clear understanding of who's responsible for what and to have an open communication with everyone. * Transparency is extremely imperative with customers, employees and external resources.

* When a crisis strikes out of nowhere and you're not able to handle it by yourself. You need to reach out to your internal teams. As well as your company's vendor that it has partnership agreements with.

* Once the problem has been identified, you'll need to act within a reasonable time to put a temporary fix in place for the time being. * Especially, if it's a more complex problem and more resources are needed to be brought in on it.