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Check out recent conflict resolution & training success stories
ecg_heart Healthcare
schedule 6 months
The Problem
Pathways' Solution
Voluntary, confidential interviews with team members to understand the core issues and culture.
Designed a custom plan to create psychological safety and engage everyone in finding a solution.
Workshops consisting of instruction, skill-building and discussion focused on the core issues as gleaned from the interviews. Team members practiced tools to navigate difficult conversations so a restorative process could begin. A rejuvenated staff engaged in problem-solving sessions that resulted in concrete steps to correct past problems and set a course for a brighter future.
Facilitated conversations to rebuild trust and repair relationships among colleagues and the constituencies they serve. Public commitment to the agreements reached during the prior step.
The Results
school Higher Education
schedule 8 months
The Problem
Pathways' Solution
Voluntary, confidential group meetings, one-on-one interviews with leadership and team representatives, and review of documents and emails uncovered core issues and revealed possible obstacles to progress.
Designed a custom plan to improve communications, including training needed, key participants in conversations and sequence of events.
In-person and virtual workshops laid the foundation for facilitated conversations by building the skills to have difficult conversations, navigate differences and move forward productively. Using those skills, facilitated conversations, acknowledged leadership mistakes and discussed how to move forward. By involving leadership and team members in a collaborative process, we created a safe environment to resolve current issues and prevent new ones.
Participants reflected on their JAMS Pathways journey and prepared for a new beginning. A final report included lessons learned, key takeaways and a roadmap for the future.
The Results
account_balance Government
schedule Two days training plus advance conversations
The Problem
Pathways' Solution
Voluntary, confidential conversations with team leaders about specific situations, concerns and goals.
Designed a custom, interactive two-day workshop using real and hypothetical situations.
Through instruction and role-playing scenarios, employees learned skills to communicate and resolve conflicts with people with different communication styles and life experiences.
Debrief and discussion between JAMS and company representatives regarding how to make the changes more permanent.
The Results
shield Insurance
schedule Two to three weeks of preparation followed by one day of training
The Problem
Pathways' Solution
Meetings with team leaders to discuss their needs plus a voluntary, anonymous and confidential survey to gain insight into participants’ current challenges.
Designed a one-day custom training session to fit the client’s needs.
On training day, a morning session introduced tools, tips and techniques for difficult conversations. The afternoon session put these into practice through roleplaying scenarios.
The Results
menu_book Federal Government
schedule A training program spanning several days, including preparation time
The Problem
Pathways' Solution
Understanding the Needs: Leadership meetings were conducted to discuss challenges and expectations.
Curriculum Design: A custom, multi-day interactive training program was developed to meet client expectations, featuring the following curriculum:
• Fundamentals of interest-based negotiation and how these lessons apply to mediation
• Techniques for setting the stage for productive mediation, with a focus on the importance and methods of thorough preparation
• Methods to maximize the mediation process, from initial stages through bargaining and evaluating options
• Strategies for the final phases of mediation, including late-stage tactics, common pitfalls to avoid and settlement strategies
Interactive Training: The Pathways team delivered instructions and introduced tools, tips and techniques for effective mediation and negotiation. The training included facilitated group discussions and experiential learning through the fishbowl technique and role-playing scenarios.
The Results
school Higher Education
schedule 1 month
The Problem
Pathways' Solution
Needs Assessment
The facilitator met with leadership to discuss their needs and the desired outcomes.Individual Consultations
The facilitator met individually with each counselor to understand their perspectives on the conflict and to discuss the best-case scenario for moving forward.Following these meetings, the facilitator brought the parties together, creating a safe space for them to discuss the conflict and its impact on their work mission, work environment and mental health.
The Results
ecg_heart Healthcare
schedule A multi-day training meeting the specific needs of leadership and trainees
The Problem
Pathways' Solution
Meetings with department leadership to discuss existing challenges and identify areas of improvement.
Designed a two-day interactive training to fit client needs within the delivery of healthcare.
The Pathways team provided instruction and introduced tools, tips and techniques for mediation and negotiation. The team also facilitated group discussions and learning using role-playing scenarios allowing trainees to apply skills to their daily work.
The Results
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