Trending Topics from the Industry
Data, AI and advanced analytics are transforming the insurance business, enabling a more tailored and personalized value proposition.
Insurance carriers are organizing around ecosystem-based models, expanding their offerings beyond the traditional value chain by bridging connections with complementary services.
This transformative approach shifts their role from "payers" to valuable "partners" for their customers, who, in turn, become increasingly involved and engaged as they actively adopt positive behaviors aimed at mitigating risks and preventing potential losses.
Insurers are committed to interacting with their customers through digital services on a daily basis, instead of yearly at premium renewal. In order to do that, a massive amount of data from a variety of sources has to be leveraged and valorized by advanced analytics and AI. Data management and governance will have a central role in the client-centric, service-oriented processes, far beyond compliance requirements.
Understanding and managing new risks are becoming priorities for insurance carriers, particularly related to climate change.
New dynamic pricing models, leveraging geo-intelligence and multiple data streams will create a competitive advantage and contribute to close the "protection gap" of under-insured areas in the world, allowing insurers to play a major role from a wider ESG perspective.
