Insights

Upfront S3, Episode 8 - CX Appeal

With cost-cutting and inflation, is it getting harder to prioritize customer experience? Emmanuel talks to CX speaker and obsessive Amanda Stevens about why customer experience is the best investment a business can make.

Upfront Series 3  |  11 min read
02 October 2024

The digital assets megatrend transforming finance

The rapid growth in digital assets and new product types in recent years is part of what has been labelled ‘the big shift’ in a new study of the seven megatrends shaking up financial services.

Jason Hoang  |  4 min read
01 October 2024

The buy to let challenge & opportunity

Limited company buy to let is on the up and up, making it more and more important that brokers work with lenders who understand the market dynamics, says Leeds Building Society’s Director of Mortgage Distribution Martese Carton.

Martese Carton  |  3 min read
30 September 2024

Upfront S3, Episode 7 - Go Big or Go Home

Does digital transformation create more problems than it solves? Emmanuel talks to fintech consultant David M Brear about why big digital projects fail and how to ensure yours doesn't.

Upfront Series 3  |  9 min read
18 September 2024

Industry Voice 18 - Moving On Mortgages

Guest contributor  |  2 min read
16 September 2024

2024 Customer Survey: Wealth APAC

Earlier this year, we introduced Loop, our feedback program that’s all about you. We prioritised giving you more opportunities to share your feedback, helping us continuously improve both our products and services.

Kerry Ong  |  3 min read
10 September 2024

Pushing data to the limit

Navigating the complexities of global markets may depend on the data and integration of technology, but human expertise and spirit will make it happen in the right way and truly push the limit.

Eric Kuah  |  5 min read
10 September 2024

Upfront S3, Episode 6 - Change the Subject

Is a fear of maths putting people off finance? Financial adviser Emmanuel Asuquo chats to mathematician and comedian Adam Spencer about worsening numeracy levels and the impact on financial education and advice.

Upfront Series 3  |  10 min read
04 September 2024