Viber
Viber enables end users to communicate with your business through messages, audio, and video calls.
You can choose following solutions for your business:
- Viber Business Messages: Contact customers through their mobile numbers in real time with two-way chats.
- Viber Bots: Enable customers to contact your business at any time. Use custom chatbots with automated responses to answer customers' queries.
- Viber Business Calls: Enable your customers to call you directly from Viber to your dedicated phone number.
Product comparison
The following table compares Viber Business Messages and Viber Bots:
| Feature | Details | Viber Business Messages | Viber Bots |
|---|---|---|---|
| Messaging | Two way messaging | ✓ | ✓ |
| Notifications | ✓ | ✓* | |
| Promotional messages | ✓ | ✓* | |
| Templates | ✓** | ✗ | |
| Real-time support | Live agent support | ✓ | ✓ |
| Chatbot support | ✓ | ✓ | |
| Failover | SMS | ✗ | |
| Entry point | Searchable | ✓ | ✓ |
| Available solutions | Answers | ✓ | ✓ |
| Broadcast | ✓ | ✗ | |
| Conversations | ✓ | ✓ | |
| Conversations API | ✓ | ✓ | |
| Messages API | ✓ | ✓ | |
| Moments | ✓ | ✗ | |
| Viber API | ✓ | ✓ | |
| Rich messages | Custom keyboard | ✗ | ✓ |
| Carousel | ✗ | ✓ | |
| Files | ✓ | ✓ | |
| Stickers | ✗ | ✓ | |
| Location | ✓*** | ✓ | |
| Compliance | Opt-in | Required to send notifications | Auto opt-in when customer initiates conversation |
| * Sending bulk messages using Viber Bots standalone API is available only after end users have opted in. ** Templates are applicable only for Russia, Belarus, and Ukraine. *** This message type is not native to Viber Business Messages. However, you can use a workaround in Answers to send Location messages. | |||