Conversations API
Conversations over API is a platform for cross-channel communication where businesses can interact with their customers over a single API. You can integrate a custom range of Conversations features to fulfill your needs (supervisor/admin dashboard, agent real-time communication interface, custom waiting strategy, or external bot integration such as welcome bot, mid-conversation bot, closing/satisfaction bot).
Conversations HTTP API supports the following functionalities:
- Conversation threading
- Channels
- Agent, queues, and routing management
- Call center features
Depending on your business needs, you can use conversation threading only and skip the agent, queue, and routing management.
However, if needed, you can also combine any of the functionalities mentioned above.
The solution also includes automated conversations over:
- Moments API (opens in a new tab)
- Moments using Flow on the web interface
- External bots (opens in a new tab)
- Broadcast messaging
- Customer data management and segmentation over People API (opens in a new tab), and People on the web interface.
You can find the technical specifications for the API integration in our Conversations (opens in a new tab) API documentation.
If you run into any issues, contact our Support (opens in a new tab) team.
Available channels
These are the supported channels over Conversations API:
- SMS
- Viber Business Messages
- Viber Bots
- Messenger
- RCS
- LINE
- Live Chat
- KakaoTalk
- Apple Messages for Business
- Instagram Messaging
- Telegram
- Email (Early Access)
- Calls (Voice and Video)