If you are currently using a Samsung Galaxy S9 or older, unfortunately Samsung has discontinued support for these phones and they will no longer work on the PureTalk network.To upgrade your device, please log in to your account and click the "replacements" tab.
If you own a Samsung Galaxy S10 or newer device, due to a recent Samsung software update you may be experiencing a service interruption on your phone. No worries.You just need a quick system update on your phone to resolve this issue
If there are any updates available, there should be a "System Update" or a "Check for Updates" option. Once the update is completed, you will need to power off your device and then power it back on.
If you own an iPhone and are having any service issues, please make sure you have the most recent software update iOS 15.3.1 installed on your phone.