FortiCare Technical Support
FortiCare Support: Customer Service
At Fortinet, we’re dedicated to offering customer support whenever you need it. Our support structure is designed to provide swift and effective assistance. For details on priority definitions and steps to speed up issue resolution, please refer to the service description document.
Here’s how to get the help you need:
- For Critical Issues (Priority 1 or 2):
Contact our customer support team immediately. - For Quick Help with Common Questions:
Visit our community portal, which features over 100,000 active contributors and a continuously growing knowledge base. - For Non-Technical Questions:
Check our Support Portal to view bulletins, registration, and managing assets. - For Priority 3 or 4 Issues:
Open a web ticket or use our chat service. - FortiCare Essential Customers:
You can only open web tickets through our portal. - For Help Using the Fortinet Support Portal
Please refer to the contact information below for immediate support and further assistance.
FortiCare Support: Customer Service
If your question is regarding contracts, licensing, product registration and account management you may
Chat with us Live Chat
Call us
Select your country below to see the regional support number, alternatively you may call our global support numbers:
USA 1 408 542 7780
USA 1 408 541 3214 (English)
USA 1 408 541 3215 (Spanish)
Canada 1 613 670 8994
France 33 4 89 87 05 55
Malaysia 6 032 719 7601
Some toll-free numbers have special dialing instructions and may not be available from all mobile phones.
