Kate- Senior firsthand Guide in Youngstown, OH Kate- Senior firsthand Guide in Youngstown, OH

Finding My Way: From Recovery to Reunification

Both my firsthand team in Knoxville, TN and my Youngstown, OH team offered me compassion, empathy, love, and room to grow and learn. It was messy at times. But the teams saw something in me that I didn't not see myself. I realized then that the peer support model we practice at firsthand is also utilized within our own teams. We bring so much to each other's worlds. Every day that I walk into the office, I know my team has the same goals and mission as I do. I can rely on them, and they can rely on me.

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Sarah, Director of Community Operations in Upper East TN Sarah, Director of Community Operations in Upper East TN

Being Seen in Full Color: LGBTQIA Identity and Mental Health

How many ways does it change the world, change our communities and neighborhoods, when we are vulnerable, transparent and authentic, and when we get to be seen as our full selves? How many ways does it heal our spirits and our hearts when we SEE each other and allow ourselves to be known and seen?

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Catherine, Senior Community Resources Guide in Johnson City, TN Catherine, Senior Community Resources Guide in Johnson City, TN

The Strength of Showing Up: How Peer Support Breaks the Mold of Traditional Care

The peer model is not an alternative; it's a necessary complement to traditional care, breaking through barriers with empathy, understanding, and a shared experience of resilience. Through peer support, we can manifest a future where every individual feels empowered to advocate for their well-being, supported by a community that champions mental health care as a right, not a privilege. Because when we care, we don't just change lives—we save them.

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Danielle, firsthand Guide in Orlando Danielle, firsthand Guide in Orlando

Autism Awareness and Acceptance: An Unexpected Journey

By sharing my personal journey living with autism, I hope to continue raising awareness, enhancing understanding, and humanizing the narratives around autism and other forms of neurodiversity. By doing so, I believe we can collectively break down existing stigmas and misconceptions, fostering a more empathetic world for everyone that struggles with mental illness and disorders.

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Zach- Community Resources Guide in Johnson City, TN Zach- Community Resources Guide in Johnson City, TN

It Works If You Work It, So Keep Coming Back

Every day brings new challenges as we tackle hurdles together, functioning not just as an office but as a community and a growing company. Our dynamic model demands that we bring our whole selves to the table as we serve marginalized populations. But here's the kicker – every day, we find ourselves coming back and making it work.

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Shelby Sifers Shelby Sifers

“I figured I would spend the rest of my life out here and would die on the streets.”

Matthew had been sleeping outside for years, living in survival mode, hand to mouth. He was actively using drugs, and had serious mental and physical health issues that needed to be addressed. Then he met Stephanie, a firsthand Guide in Jacksonville. Stephanie and the Jacksonville team worked together to support Matthew in finding housing, connecting with behavioral healthcare and a primary care provider, and going through detox. Today, Matthew is housed and receiving the care that he needs and deserves. He’s looking forward to getting eye surgery so he can get back to his favorite thing- reading!

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Shelby Sifers Shelby Sifers

Tiny Triumphs, Major Milestones- Rita's Journey

Change can blossom in the seemingly trivial - an opened door, an answered phone call, a sense of warmth. It was those little moments of connection that paved the way for larger victories. Even the biggest milestones often have their roots in the smallest triumphs.

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Cali- firsthand Guide in Nashville Cali- firsthand Guide in Nashville

Healed People Heal People: My journey to becoming a CPRS

Because of my Higher Power and this woman, this CPRS (Certified Peer Recovery Supporter), I had more freedom from behind cinder block walls and razor wire fences than I'd ever had on the outside of them.

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Will, firsthand Guide in Chattanooga Will, firsthand Guide in Chattanooga

Embracing Autonomy: Bones' Housing Journey

One of firsthand’s values is “Individuals at the Center”. This experience helped solidify that even when the outcome or timeline may not align with our team’s ideal vision, an individual's independence and self-governance should always be centered, honored, and respected. 

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Kandace, Director of Clinical Programming Kandace, Director of Clinical Programming

Solidarity and Support: Robert's Journey

For Robert’s recovery through his mental health challenges, it is important for him to give back by sharing his story with others, providing a source of solidarity, empathy, inspiration and support. Robert is creating a series of videos about his lived experience and learnings.

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Andrew Parambath, Pear VC Fellow Andrew Parambath, Pear VC Fellow

Listen: firsthand’s CEO Samir Malik on the Pear Healthcare Playbook Podcast

I had the pleasure of interviewing Samir Malik, CEO and Co-Founder of firsthand, on the Pear Healthcare Playbook with Pear VC. Samir is working to transform care and the recovery journey for those with SMI. During our conversation, we discussed how firsthand is helping SMI patients engage with the healthcare ecosystem, and the challenges that come with providing care to this population.

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