Customer Service & Sales Operations
Please have a look at our FAQ pages.
If you can’t find your topic there, our Customer Service Team and Sales Operations Team are here to help you. Below you can find an overview of all support contacts by region:
Support contacts
Ebook and Print Book Orders & Webshop Order Queries
Customer Service De Gruyter
Orders Germany, Switzerland, Austria / Europe, Middle East, Africa / Asia-Pacific
Tel: 49 3026005 480
Email: orders-books [at] degruyter.com
Subscription Orders - Journals and Databases
Customer Service De Gruyter
Orders Germany, Switzerland, Austria / Europe, Middle East, Africa / Asia-Pacific
Tel: 49 3026005 470
Email: orders-journals [at] degruyter.com
Accounting Queries
Customer Service De Gruyter
Orders Germany, Switzerland, Austria / Europe, Middle East, Africa / Asia-Pacific
Tel: 49 3026005 490
Email: accounting [at] degruyter.com
Vendor Orders Americas (tax-exempt customers) - Print Books
Ingram Publisher Services
Tel: 1 (800) 937-8200
Email for US orders: ips [at] ingramcontent.com
Email for Canadian and Latin American orders: ips_international.orders [at] ingramcontent.com
Individual Orders Americas (non tax-exempt customers) - Print Books
IndiePubs address: https://indiepubs.com/
Americas Library and Trade Customers
Sales Operations Americas
Email: salesopsamericas [at] degruyter.com
Orders Americas – Databases and Journals
Sales Operations Americas
Email: salesopsamericas [at] degruyter.com
Arts and Architecture Print Books – UK Trade Customers only
Wiley
European Distribution Centre
New Era Estate
Oldlands Way
Bognor Regis
West Sussex
PO22 9NQ
United Kingdom
Tel: 44 1243 843291
Email: trade [at] wiley.com
