• Describe the change management methodology by defining the tasks performed in each of the key work streams over all phases of the customer journey.
• Engage sponsors and recruit Google Guides to provide support during the project.
• Identify cultural change challenges and address skills gaps.
• Explain how to most effectively deliver communications about the project.

Learners should be familiar with:

- A basic understanding of change management and the impact change has on organizations and their users

- Communicating effectively with end users and key stakeholders

- The process and resources needed to deliver end-user training

Workspace Admins working in an organization that is deploying or expanding their workspace installation who are tasked with: - Managing cultural change and skill gaps of customers adopting Google Workspace - Engaging sponsors and enlisting the support of customer stakeholders - Communicating the anticipated changes to users - Creating a stakeholder assessment, organization analysis, communications plan, stakeholder engagement plan, and training needs assessment.

English

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