Knack

Great software now good for users in Europe.

Commenti: I use Knack to build my main business application. The interface and functionality is excellent and I have looked at all the alternatives at length. If you are not an IT person, then this really is the business. The tutorials are also good. The support team are responsive in the chat interface. During the two years I have been using the product there have been continuous upgrades which have been excellent.

Aspetti positivi:

Great intuitive interface, great software, fair pricing. Now that EU servers are available this makes it a great product for users like me who hold client data and need to comply with EU data privacy laws. I am already delighted with the product, but have seen a beta version of the new builder which in my view takes the produt from excellent to perfect. As a non-technical user (I am no more than a competent excel user) I had never thought I could build my own functioning application. With Knack, I can.

Aspetti negativi:

The standard support hours are based on the US working day so that means we in Europe have to wait. Having said that, if there is an emergency there is 24 hour response there. This is a minor niggle and I guess when Knack grows to dominate the world they will put more support on.

Incredible Easy to Learn and Flexible Software

Aspetti positivi:

We had a lot of processes we could not manage anymore by just sharing Google Sheets. Within weeks we were able to create custom database driven applications that completely replaced dozens of spreadsheets, macros, and more. We have dozens of managers and corporate employees on it everyday. We love it.

Aspetti negativi:

My biggest qualm with Knack is the customer support -- but that's not a very big qualm at all. For what we pay we get enormous value, and it makes sense that support is limited for our plan to just chat and email, with longer response times. When we are finally attended to, the customer service is very helpful. Because of the low price point, I initially had concerns that it would be reliable for a company our size, where little mistakes can cause interdepartmental issues. However, Knack has always been online, and the issues we have had were mostly attributable to user errors.

Useful but full of problems

Aspetti positivi:

Easy to create web-based apps. Can achieve a variety of tasks using 3rd party tools. You can embed your app in your website.

Aspetti negativi:

The interface is slow and limited. Can be quite clunky and frustrating and trying to work out how to achieve something with the help of Zapier. Customer support stinks. No one is ever able to sort any issues and if you make the slightest mistake or accidental you could break the whole app and be needing a backup which they charge , they quote 1-3 hours usually and takes 3-5 working days so not particularly business friendly. Javascript locks up occasionally in the back end and you're either left waiting and nothing happens or nothing happens when you click the save button. Fairly expensive considering how unpolished the software is and how woefully awful their customer support is. The reliance on Knack/Zapier/Webmerge integration doesn't always work seamlessly and learning to implement it yourself can result in duplicate Webmerges which cost a lot of money too.

Excellent Tool - Highly Functional

Commenti: I really like Knack. It's an absolutely super tool

Aspetti positivi:

Super tool for developing multi-user database focused applications. Per developer pricing (as opposed to per user). Easy to provide ROLE based access to different inputs, views and reports Super documentation and templates to learn from or get you started Rules to display and update screens/records Easy to add rich functionality to an application Really nice data import tool Single sign on with Google (and others) Excellent support API/Integration using tools like zapier

Aspetti negativi:

Need to know some basic html/css if you want customise the look of your screens No IF THEN logic (probably could use Zapier for this) Nice if users could import data (as opposed to builder) Easier back up tools

Positive Review for Knack

Commenti: I needed to create an Organizational Management tool to recruit, onboard, and manage Sales Teams and their prospects. Within a week, I had built a functioning app.

Aspetti positivi:

The top 3 features I like are 1. the software is easy to create tables, and make relationship connections. 2. The User Manual is comprehensive. 3. The Templates provide real examples of the logic an relationships.

Aspetti negativi:

HTML does not seam to allow a Full Window Width display of Tables.