The WelbeHealth PACE program helps seniors stay in their homes and communities by providing all-inclusive medical care and community-based services. We serve the most vulnerable seniors with better quality and compassion in a value-based model.
The Welbe Advocate Process Improvement Specialist will report to the Director of Service Excellence and is accountable for working closely with department leaders to document processes, identify process gaps, and make recommendations for improvement, often guiding teams through implementation of appropriate solutions. The Welbe Advocate Process Improvement Specialist must be comfortable with and consistently model multitask work dynamics while still being collaborative with colleagues and stakeholders to promote the WelbeHealth’s core values, team culture, and mission.
Essential Job Duties:
· Serve as the overall process owner for the Welbe Advocate Hub, owning all the work processes, including the documentation of workflows, associated process manuals, and update or creation of policies and procedures as needed
· Document current state or new processes by creating workflows or process maps
· Work with teams by facilitating sessions or by conducting chair-side sessions as needed, to aid in developing and documenting new processes
· Work with process owners and existing data to identify business impact of gaps
· Review and develop policies, protocols and/or process manuals, and measure improvement for success and to identify more needed work
· Identify process metrics and a system of ongoing improvement in collaboration with program leadership
· Collaborate with the Training team to ensure implemented processes are a part of training, and to ensure all training resources are adequately updated
· Work closely with the Welbe Advocate Applications Specialist as needed when applications or configurations updates are required due to process implementation changes
Job Requirements:
· High school diploma or equivalency
· Lean Six Sigma Green Belt Certification, preferred
· Minimum of two (2) years of experience leading structured process improvement activities or working in a process improvement role, preferred
· Minimum of two (2) years of experience working in healthcare in an operations or quality role preferred.
· Proficiency with technology, especially computers, software applications, and phone systems, including experience using electronic medical records systems
Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.
· 401k employer match
· Medical insurance coverage (Medical, Dental, Vision) starting day one of employment
· Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time
· And additional benefits
Salary/Wage base range for this role is $67,829 - $81,395 / year Bonus Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.
Compensation
$67,829—$81,395 USD
COVID-19 Vaccination Policy
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.
Our Commitment to Diversity, Equity and Inclusion
At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
Beware of Scams
Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to [email protected]
What We Do
WelbeHealth provides full-service care to help seniors age well at home and in their community, often at no cost. Services include medical, coordination, home care, dental, transport, physical therapy, prescriptions, social activities and meals.
Founded by a seasoned group of physician entrepreneurs, our leadership team hails from leading payer and provider organizations such as GoHealth Urgent Care, BAYADA Home Health, AirStrip Technologies, Evolent Health, and On Lok.
With funding from leading venture investors, we're looking for team members who are inspired to help us deliver on our mission of unlocking the full potential of the most vulnerable seniors. Our colleagues are energized by working in diverse groups toward our shared purpose, are eager to drive groundbreaking innovations, and have the courage to care for our participants with empathy and love.
