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The Business Development Coordinator will assist the PCGS Business Development team by coordinating activities, supporting sales staff, managing client relations, and improving communication between departments. They will handle customer inquiries, resolve issues, and work on special projects to enhance market position and financial growth for PCGS.
The Customer Experience Specialist/Concierge will provide exceptional customer care for collectors by assisting with drop-off orders, ensuring smooth order fulfillment, and addressing customer inquiries. This role involves collaborating with various internal teams and requires travel approximately 40% of the time.
The Customer Care Supervisor will oversee the daily operations of the Customer Care team, enhance the customer experience, implement KPIs, lead training, and drive customer satisfaction. This role involves managing a team in a service-oriented environment and improving processes to meet service standards.