Our Opportunity:
We are looking for an AD Product Manager to join the International Chewy Canada Product team in Boston, MA | Bellevue, WA | Minneapolis, MN or Plantation, FL offices! Chewy is continuously developing and launching new verticals, programs, and features for pet parents. We’re looking for the right person to represent Chewy Canada Ecommerce web and mobile apps. You’ll craft the strategic vision and collaborate with other product managers and business teams to drive comprehensive, end-to-end solutions.
The ideal candidate is an experienced product manager adept at writing and influencing leaders toward a shared vision. In addition, we are searching for someone with strong project management skills, an ability to prioritize, strong sense of resolve and urgency. Lastly, you have strong data, analytics skills, marketing, click-stream, and merchandising data. You’ll often speak on behalf of our customers and influence leaders across the company when customer experience is represented.
What You’ll Do:
- Lead the customer journey, define vision, and lead CX and operational work supporting product roadmap: Search & Discovery Personalization, Experimentation, CRM, Content Platform, Recommendations (Upper Funnel CX)
- Work cross-functionally with all partners and Executive teams to create and build support for a shared product vision.
- Lead prioritization, trade-offs, and alignment for speed to market, performance, and features.
- Define and source metrics, build objectives, and drive cadences that track progress, leading through obstacles to achieve those objectives.
- Directly debate with and influence Directors, VPs and C-Suite leaders to achieve business outcomes.
- Act with a high level of ownership and accountability.
- Earn trust in everything you do and deliver the results you have promised – understanding what it means to be on “Chewy time.”
What You’ll Need:
- 10 years' proven experience in product management
- Prior experience working in ecommerce across web and mobile app
- Experience defining and delivering on product roadmap
- Experience working with Technology teams
- Experience with SQL, reporting languages and familiarity with product, merchandising and marketing data.
- Experience vetting vendors and aligning on external requirements.
- Ability to engage a cross-functional team towards a desired outcome and to build strong business relationships at all levels and effectively communicate across functional teams
- Experience with business systems and tools (e.g., JIRA, Confluence)
- Ability to deliver initiatives from conception through completion.
- Excellent verbal and written communication skills with the ability to positively influence internal and external partners.
- Strong leadership, problem solving, and analytical abilities
- Ability to perform well with time-sensitive tasks and attention to details.
- Excellent presentation abilities including use of common tools such as Microsoft Word, Excel, and PowerPoint (advance level)
- Bachelor’s degree or equivalent experience in business administration, finance, operations management or a related quantitative degree
Hub Locations & Work Arrangement:
- Hub Locations: Bellevue, WA | Boston, MA | Minneapolis, MN or Plantation, FL
- Hybrid Model: 2 days in hub location per week
- Remote: This role is NOT a remote role.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
