Room staff not paying attention to missing toiletries and towels, specially when is a 6 person suit.

Breakfast, happy hour.

Stayed in January 2025

Night staff rude, would not let friend check in as registration in my name and train was late, could have called my cell to verify.

Location, breakfast, restaurant

Stayed in December 2024

The indoor pool is freezing cold. The room is old. There is no fan in the bathroom.

Location and free breakfast. David who works in the breakfast room is so friendly and kindly.

Stayed in January 2025

Didn’t clean the room

Location

Stayed in January 2025

not able to complete early check in with standard hilton honors status

nice morning breakfast

Stayed in January 2025

Pool was very cold

Breakfast was the best with the made to order omlettes! The men cooking were very fast and efficient! Our Room was clean and location to Navy Pier and the Bean was in walking distance!

Stayed in December 2024

Personally prefer breakfast not to change every morning.

Location & Staff. Very helpful

Stayed in December 2024

Very congested elevators and commons areas during the breakfast and evening reception

Convenient location, friendly staff, clean rooms, comfortable beds, breakfast and evening reception!

Stayed in December 2024

Breakfast options same day everyday

Its in the middle of everything; from restaurants ro tourist spots

Stayed in December 2024

Central So clean

Stayed in November 2024

The eggs were runny at breakfast and there was a constant race for seating during the breakfast hours, and a constant wait for elevators. While the on-site parking was super convenient, the charge seemed excessive. Check in (and check out, and a brief stop to the lobby convenience rack for forgotten toothpaste) took a long time as there was only one person working the front desk.

Breakfast was delicious, and the on-site parking was convenient. I liked the idea of the pool - which is why I booked the property - but never actually wound up going to the pool. The suite was comfortable, the beds were nice, and a double bed room which I prebooked was actually available, which hasn't always been the case at all properties. The location was great, very close to downtown and the theater district.

Stayed in December 2024

Breakfast is just Ok, the omelette options are great and is really what saves all the breakfast experience.

Location and very clean

Stayed in December 2024

Cost of parking was a bit high.

Staff was friendly. Room was clean. Location and parking were close to shopping and dining. On site parking was convenient.

Stayed in December 2024

The only thing is the eggs were always runny

Close by to everything and everyone was very friendly. Would go there again.

Stayed in December 2024

I was inexplicably charged a deposit on top of the room rate and was charged immediately on check in. There was an issue with the reservation because I booked through a 3rd party instead of directly. Front desk staff seem stressed and not friendly

Location, included breakfast, rooms have living area which was spacious. Beds are comfortable and room darkening window treatments were helpful for a good nights sleep. Support staff—those at breakfast —were especially friendly and helpful

Stayed in December 2024

Children were allowed to run and knock on doors at almost midnight.

The breakfast was great. The spacious rooms were awesome for our family.

Stayed in December 2024

Pool was freezing, too cold to use. Parking is EXTORTIONATE! They required $600 security deposit up front. We stayed 6 days, only $125 refunded given the rest went to parking!

Location, ample breakfast, free cocktails, comfy bed, living room plus bedroom, clean, friendly staff, Italian restaurant & Starbucks on site (handy in bad weather), Whole Foods & Trader Joe's within walking distance, likewise the subway and shops.

Stayed in December 2024

Friday December 6th it took 1 hour to check in because the line was so long. Even though I had a digital key still had to stand in line to check in. What is the sense of having a digital key then. There's got to be a better way, the lines are way too long ridiculous amount of time to stand in line.

The breakfast very good.

Stayed in December 2024

It was a nice location. It was around a lot of interesting places to visit. We visited the Field Museum. We had a really good time.

Stayed in November 2024

The rooms were way too hot!

Where it was located

Stayed in November 2024

Poorly staffed.

Breakfast could have had a better selection of healthy foods.

Stayed in November 2024

Just a couple of things to note, the cocktail line for the free drinks was way to long, not sure if it was just because it was the weekend. It would be more appealing and relaxing if they were able to have more than one bartender preparing the drinks so there wouldn't be such a long line. Also, it would have been nice to also have coffee, tea or hot chocolate available during the cocktail time since not everyone drinks alcohol. And lastly, the elevators were a bit over crowded during breakfast hours, it was impossible to get on one, so the tip is you have to take it up to go down or down to go up -otherwise you'll never get in.

This is a beautiful hotel with excellent location, we were able to walk everywhere we wanted to see. The atrium in the center is really nice with lots of sitting areas. Breakfast was great, they had almost everything to pick from, hot eggs, sausage, bacon, pancakes, fruits, oatmeal etc. and there were plenty of tables at the atrium. The room was nice, clean and comfortable. The bathroom had body wash, shampoo and conditioner wall pumps which was nice. The staff was friendly.

Stayed in November 2024

The evening reception set up was a little congested.

Location , staff was wonderful.

Stayed in November 2024

NOT a suite just a closet

Location and clean

Stayed in November 2024