Why do hotels rarely give you somewhere to hang your hand towel?

Touch of glamour and outstanding views from our room

Stayed in December 2024

Staff and service excellent, great location and great value for room and breakfast

Stayed in November 2024

I’m not really sure if the rooms are 5 star rooms. Don’t get me wrong, the beds are great and the view is nice, but the interior is a little sparse.

The house itself, the location, and the staff is top notch.

Stayed in November 2024

I was expecting some drawers to put away our clothes and there wasn’t. There was a built in closet with minimal space to put the clothes on the shelf and not enough hangers for two people. I wish there were more hooks to hang bath towels to dry or to hang our coats and purses when you walk into the room. The beddings were beautiful, nice white and crisp. I don’t like putting luggage on the bed and I suggest that luggage racks are provided or at least one to help unpack and then put away. A small ottoman is in the room, but it is not big enough if you have a very large luggage to lay on. When you walk into the hotel, there appears to be two areas as a lobby. One that seemed to be opulent had a grand baby piano. I wish there were more furnishings in this area for relaxation and meeting your fellow friends or family. There are sections of the hotel that appears to be art galleries. We wandered into the spaces but had no idea what we were looking at. Perhaps maybe they could post signage about the art and artists. The breakfast room was set up oddly. There’s an area where seating was one long bench against the wall with several two top person tables. They were placed so close together that if you have several different party seated, the person that was not sitting on the bench would have to get up and move the table forward in order for that guest to get up and exit. I suggest a different layout for the breakfast area. Also, the hotel has history!! This should be displayed or emphasized.

We loved the fact that the hotel was so close to the zocalo and every little shop you can think of including coffee. Breakfast was provided which they had good choices. Staff were amazing. Our rooms had a fabulous view. Towels and toiletries were good. Pillows and mattress were comfortable. We all slept good. I had reserved two rooms. We left another hotel as we did not have a good experience. We found this and walked over in the morning and they were able to accommodate us immediately instead of having to wait til 3pm to check in. Now that’s customer service! They even greeted us with fresh lemonade with anise upon check in :)

Stayed in November 2024

The bedrooms are in a new build section at rear. My room had no external window and was small, dark and low ceiling. There was continuous loud piano music from speakers outside my room playing at high volume.

Stylish renovation of elegant palace in great location. Nice breakfast and friendly staff.

Stayed in October 2024

Not aoplcable

Location and reception area

Stayed in October 2024

Nothing

The service was first class. The hotel is one of the most beautiful and well-maintained boutique hotels we have ever seen (we have seen a few in Cartagena and other similar places), it has been renovated with great care and taste. Beautiful works of art throughout the hotel and even an art gallery near the lobby. The hotel made our experience in Puebla reach another level and we decided to stay one more night. Special thanks to the reception team and the gentleman who received us and delivered the car.

Stayed in July 2024

Staff facilitated transportation to the airport.

Stayed in August 2024

Room was average.

Location. Great breakfast.

Stayed in July 2024

Architecture Location View from room Style

Stayed in March 2024

Upscale elegant comfortable hotel in a great location. I felt safe walking to and near the Zocalo at night, loads of great restaurants to choose from in that area. The view from my room was outstanding to cathedral and a smoking volcano!

Stayed in January 2024

It felt a bit empty maybe beacause the decoration hasn't been finalised yet? Also, the included breakfast area was very tight and could't accomodate for several of the guests at the same time and we had to wait on both mornings. Later on the hotel mentioned that they original restauarnt was under construction and hence the smaller room, but that would have been good to understand the situation if it was mentioned upon arrival

Great location walking distance to the main Square. Beautiful building.

Stayed in January 2024

The pool is the size of a jacuzzi with the temperature of a pool, and seems like the terrace space is underutilized

Beautiful historic property, modern and comfortable rooms, big TV, the view, great location to explore the city

Stayed in October 2023

The room it’s very simple and the AC a bit noisy also the parking isn’t included anda must be paid separately

It’s like an old house really beautiful with candlelight but adapted with very modern spaces, the location is great!

Stayed in October 2023

Bathroom had no shelves or hooks.

Location, staff, room size, view, breakfast.

Stayed in October 2023

The hotel’s architecture is beautiful, the views from its top floor is breathtaking, and its location in the historic center can’t be beat. The staff are courteous and attentive. The hotel’s breakfast is simple but delicious.

Stayed in May 2023

Loved everything.

I loved everything! It has been a while since I have received this type of 5 star treatment.

Stayed in April 2023

I’m currently on my 65th country as I make my way around the world. This was one of my favorite hotels to date. Great value, style, location and staff. love it.

Beautiful historic building with a minimalist modern style, restoration hardware style. the view from my room my room was incredible as it looked towards the mountains and over the historic buildings below. the staff were accommodating and very helpful with my requests.

Stayed in April 2023

We got woken up the first morning by the housekeeper at 8.30, we complain in the main desk and the next day was the same :(. Also the extension of the hotel compared with the main building I would say doesn’t mach, it’s clean and relatively new, but it’s other level compared with the original building

The main building is amazing, the halls have impressive lighting and details everywhere that made you feel on the 1800s. Also the location was amazing

Stayed in September 2024

The palatial downstairs area doesn’t quite match the minimalism of the rooms. It seems like an interior architect has been used for the main building (that also hosts events) but the the hotel rooms as well as the roof terrace were a bit lacking/would need a bit more love and detail. It was a bit of a disconnect for me.

Gorgeous downstairs area in old palace. The hotel rooms are in an attached high rise with great views on the upper floors. The rooms were clean with very nice and well equipped bathrooms. There also was a smart TV had all possible apps available. The breakfast was served as three course meal in a luxurious fashion, the location of the hotel is very central and the staff is attentive and friendly.

Stayed in August 2023

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Stayed in November 2024

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Stayed in September 2024

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Stayed in November 2023

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Stayed in July 2023