The Tv was not working. The technician came and told us they won’t be able to fix it that night. It’s the eve before Christmas so we got a bit sad🥺

I love the location of our room and the cozy feeling

Stayed in December 2024

relaxing

Stayed in October 2024

Balcony safety (a little dangerous for kids) Waiting for Restaurant (It needs to be exclusive for the hotel guest)

The beach The view in the room Pool was perfect

Stayed in June 2024

The facilities were well kept and comfortable!

Stayed in July 2024

The stand in shower could use better cleaning and the toilet closet smelled musty and of urine. I did some cleaning myself. I also thought the valet charged was very steep especially as guest ($18 USD).

The view was spectacular. It was like sitting in the middle of a postcard. There were also restaurants and stores all around. We didn't have to get in the car once during our overnight stay.

Stayed in July 2024

No hairdresser

We stayed on 30th floor. Access to the club lounge

Stayed in June 2024

N/A

Breakfast was delicious

Stayed in March 2024

swimming pool is too cold

location, facilities

Stayed in December 2023

You could hear doors slamming and people talking. Walls are thin.

Facility was decorated beautifully for the holidays. Staff was nice and helpful.

Stayed in December 2023

Customer service, clean

Stayed in November 2023

The rooms and property looked a bit dated,the bathroom drain was jammed and the water did not drain in the shower room.

The view from the room of the sea was beautiful and the hotel location on the beach was great.

Stayed in October 2023

Was hard to find toiletries.

The bathroom was spacious.

Stayed in October 2023

That not much stores were open but it’s understandable considering the island just went through a typhoon

The ocean view

Stayed in June 2023

Nothing

Nice

Stayed in May 2023

The bedroom was small, too tight for a couple to get ready. Especially getting dressed to go to a ball. When showering the water was not draining properly it started to fill the stall. The sofa in the living room was very uncomfortable. Pictures on the website made the room look bigger.

The complimentary breakfast on the 30th floor. Was quiet and peaceful.

Stayed in May 2023

More jacuzzis are needed.

i have place to take Sun bath anytime. Also the beach was fantastic.

Stayed in February 2023

not much chairs in the pool area. I understand that during the peak season the hotel was crowded.

the location is perfect, everything is walking distance. the water park and all the pools, my kids enjoyed so much. Guam is a perfect place for vacation!

Stayed in January 2023

It's subjective, but I'm going to write down a few things that I disppointed. Maybe it's because it's so popular, but even though the check-in started at 3 o'clock, it was still being cleaned. I heard that only one of the two rooms I reserved was prepared, so my family decided to wait for one more room. And I stayed in one place with my parents. We had to make a reservation at the steakhouse downstairs at 5:30p.m, so we expected the room to be ready before then. And the reception also said that they would bring the key to the room as soon as they were ready, so I was waiting. But eventually no staff came, and in the end, I ate in a hurry at the restaurant and went to get the keys around 8p.m. I was a little disappointed by the service that didn't apologize for the delay in preparing the room, but I decided to move on. However, the next day, I felt very uncomfortable. I left the cleaning (hanging the cleaning sign in front of the room) and came back to the room around 4p.m, but it was not cleaned. I asked the service staff to clean it up quickly, but it arrived an hour later, contrary to what they said would be soon. Even the room was where my parents stayed, so I felt uncomfortable because they couldn't relax even though they were tired. Eventually, I told the staff about this inconvenience, but I was disappointed about the system here. I heard that the facilities are good and it is a popular place for guests. However, I am writing with the hope that the service will be improved and that people will no longer experience any inconvenience.

I chose this place for my first family overseas trip. The nice exterior, restaurant, swimming pool, and Tumon Beach right in front of here were perfect!

Stayed in October 2022

AC

facilities and services

Stayed in September 2022

Now this is the part I’d like to divide into three things 1. the Room - Mountain view Suite. it was big but poorly designed. The kitchenette was just a waste they could have made the living area much bigger and the bedroom actually felt a little small 2. Tasi Grill - The beach bar had very average cocktails for a hotel that good. I was hoping they would stir up some great martinis but even Mojitos were just average 3. Food Options - I’d expect a hotel of that stature would have 24 hour room service but no. all food even room service was limited to the three restaurants and nothing was available after 9:00 except the Deli that was available till 10:00

The location is fantastic and in fact there are two properties. Dusit Thani and Dusit Beach resort. something that booking.com does not elaborate on the app. and you should. also the suite we booked was big but not very well designed more on that later. The food is good, the beach and pool are fantastic. The staff is super Awesome and Friendly and very helpful

Stayed in September 2022

Did not turn on or use the bathroom tub until the day of checkout. Faucet was wobbly and tile in shower had a crack. When attempting to notify front desk they simply just apologized. Body language of the associate showed lack of consideration that the issue was a priority to address. We simply notified not to complain but to help the hotel address the issue for future guests not expecting broken appliances/utilities.

Room was cozy and spacious. Enjoyed the view and ambiance.

Stayed in August 2022

The toilet bowl had pee smell , they need to sanitize more with chlorox

The view was so nice

Stayed in July 2022

small terrace, toilet and shower in very odd location along with double sinks outside. I didn’t personally like the glass doors of toilet

the pool, access to beach, nice pool area, nice restaurants, cleanliness

Stayed in June 2022

nice location, and swimming pools for children private like beach

Stayed in July 2022