They took my nightdress by mistake when they changed the sheets. It was uncomfortable to be without it during Christmas when the shops were closed. I wasn’t offered any compensation .

It’s a beautiful grand hotel and the Christmas decorations were stunning.

Stayed in December 2024

The bedrooms could be updated with their decor

The venue and grounds are breath taking

Stayed in December 2024

Service was slow. The check in especially but staff member didn't apologise for the wait. Then told us booking dinner might be difficult. We explained we had tried to phone to book but the calls were not answered. On each morning no one came to take coffee or tea order we had to find someone. The hotel is not cheap. I would expect better service.

Good hotel. Food was excellent and so was the Champagne Bar. Some staff were really helpful.

Stayed in January 2025

Leisure club is poor. Pool is badly laid out, and overcrowded.

Nice hall, well appointed. V helpful staff . Nice restaurant. Lovely bar

Stayed in January 2025

We did not get the opportunity to use the pool or jacuzzi as we found the pool full with too many people., ND no where to place our towels, as all the chairs had towels left on them which was a shame as we booked the hotel because it offered. pool and jacuzzi facilities. The pool reminded me of a family swim session, not a place to relax and swim. The jacuzzi was not working,

We enjoyed our meal in the restaurant. We enjoyed working out in the gym. We enjoyed the grounds.

Stayed in January 2025

Pillows were hard for my taste.

Room had two armchairs. Breakfast was good.

Stayed in January 2025

Access to swimming & spa facilities included in the stay, all staff were super friendly and helpful, the complimentary mini bar in the room was a nice added touch

Stayed in January 2025

Bar food quality

Beautiful room, luxurious lounge, beautiful grounds, friendly staff

Stayed in January 2025

The room is so cleaned and nice

Stayed in January 2025

Facility

Stayed in January 2025

2 mattresses on the bed wasn’t acceptable, didn’t like the money taken from your account and then had to wait 2-3 days for it to go back in, the shower wasn’t warm enough and the food service was very slow

Rooms very comfortable. Nathan in the champagne bar was so good. Made us feel very welcome and couldn’t do enough

Stayed in January 2025

Uncomfortable bed but spoke to management who have taken swift action to rectify / compensate

Lovely property, helpful and attentive staff, great facilities

Stayed in January 2025

The staff were lovely and the restaurant was excellent. A real treat to stay here.

Stayed in January 2025

We upgraded room the second night of our stay, but unfortunately, it was not well sound insulated. A wedding event was on, and the base was pretty loud in the room. We were, however, given a slight discount and offered a room change. They unfortunately only had one pair of ear plugs (when requested) between us as they had run out. 🤔 I really would have preferred to be informed of the event and the choice of staying in the cheaper room that we had the first night and offered the difference back. The spa facility was extremely busy with children on visiting it on the second night, but we did go back again an hour later, and it was calmer. I would advise checking childrens swim times as it was vet busy.

Beautifully decorated and felt very opulent on entering. Staff were polite and accommodating. We were at a large event, and the food was as to be expected for this type of event. The second night we ate in the restaurant and the service was a little slow but we enjoyed our meal.

Stayed in December 2024

room was spacious and comfortable

Stayed in January 2025

I was surprised at how small the pool was and the jacuzzi for the size of the hotel. Also the walking area around the pool was quite minimal , people had to move their legs for us to walk to the step area to enter the pool.

Beautiful setting and gorgeous decorations. Lovely areas where you can relax , the champagne bar is very relaxing .

Stayed in January 2025

Room above the kitchen/bins and quite noisy. Hotel was pet friendly and it was lovely we could sit in a very comfortable area. Having breakfast in this area wasn’t comfortable as tables very low.

Staff very friendly and professional. Christmas decoration and interior design exceptional and very relaxing.

Stayed in January 2025

We came on our first date together 9 years ago. We have been back a few times . Last January we came for our anniversary and I proposed what a fantastic night the staff are fantastic. We have come back this year for another anniversary but this May we will be married. We will always go back there the suits are amazing the staff so friendly and the spa has great facilities always a winner .

Stayed in January 2025

Joining room door to next doors room, could hear everything clear as day

Breakfast and dinner was really nice

Stayed in December 2024

Not much in terms on room service menu

Nice location

Stayed in October 2024

We had afternoon tea which was great but all the waiting staff all disappeared for what seemed like half an hour, when one did appear obviously alot people had been waiting and all needed attention at the same time. Also I don't know if it was because of the Christmas holidays but there was alot of children staying at the hotel.

Hotel and amenities were very good although the furniture was a little banged up the room was very clean indeed. The evening meal was out of this world and the spa and swimming pool were very good.

Stayed in December 2024

Poor quality breakfast. Not enough options. No cheeses or cold meats. No hot milk for cereals. No salmon, kippers or fish options for those who don’t eat meat/pork.

Lovely building and facilities. Nice spa area and pool.

Stayed in December 2024

Rooms were good but prob could do with an update a some point - TV/Bathroom.

Great food, great Spa, great Staff. Good Value

Stayed in December 2024

The room was dated - for an hotel of such elegance and quality we expected better, having stayed previously

The whole experience, the location, comfort, staff and how they made you feel relaxed

Stayed in December 2024