I encountered some issues with my room, as the air conditioner was not working. After reporting the problem, a staff member came to check but was unable to fix it. Fortunately for me, I was upgraded to a better room at no additional cost, which was a pleasant resolution. One concern worth mentioning as a business traveler is the need to iron clothes, especially since I often arrive late at night for early morning meetings. When I requested an iron, I was informed that the housekeeper was unavailable on Sundays or during late evenings. Providing an iron at the reception desk could be a simple and effective solution to address this inconvenience

Finding a luxury hotel in Kinshasa is not particularly challenging, with new establishments being constructed all the time. However, I was especially impressed during my first stays at the Hotel Royal, primarily due to the professionalism of the staff. Joanna at the reception, in particular, has always left a remarkable impression. I have tried several other hotels in Kinshasa, including five-star establishments, but have encountered various issues, including incidents where staff fraudulently deducted money from my credit card without authorization. Ultimately, I decided to return to Hotel Royal. As a golfer, I was pleasantly surprised when the hotel management recently offered me a complimentary round at the Kinshasa Golf Club, fully covered by them. I will definitely be returning to this hotel in the future.

Stayed in November 2024

Nothing but the access road.

Clean

Stayed in November 2024

Good place in town

Stayed in October 2024

Hotel uses Equity Bank whose system for credit cards is out-dated, This leads to credit card refusal that doesn't come from the credit card company but from the hotel vendor Equity system. This leads to requirement for large sums of cash and very inconvenient cash payment or cash deposit for food service.

Staff support, security, resto staff all welcoming and solicitous, good in city taxi support.

Stayed in August 2024

NA

Nice rooms

Stayed in June 2024

Size of the room and friendly staff

Stayed in April 2024

No

No

Stayed in March 2024

One of the room cleaning staff tried to get money out of me for a service that was offered by the hotel. I have to say though that her colleague the following day was one of the nicest person I have ever met, so I would not judge them on the behavior of one bad apple.

Staff are friendly, food is good, and in general it’s a nice environment for when you are traveling alone for work.

Stayed in December 2023

Breakfast was extremely almost unreasonably expensive.

Hotel was clean, perfectly located and the staff was friendly.

Stayed in October 2023

Nothing

Good property and good location

Stayed in October 2023

Nice and cleaned hotel with very good staff. The breakfast was amazing. I do suggest the hotel to think about equipping the rooms with bathrobe as a plus! In overall, the hotel is great!

Stayed in October 2023

Nice mid-size hotel in a good location. Good for short business trips.

Stayed in October 2023

No pool

Proximity to town

Stayed in August 2023

Double separate beds for a couple Didn't like the towels Toilet had some lines in the cuve Youth were making noise outside

The location Wifi

Stayed in August 2023

- There are a fair amount of mosquitoes on the property and in the hallways as the staff leave the window open (and the windows are without screens) so they sometimes get into your room. - The wifi is of medium strength depending on how many people are in the hotel and actively using it. - The restaurant is a bit pricy but the majority of the food is tasty and safely prepared.

- The location of the hotel is very central to downtown Kinshasa and assuming the traffic in the city is good, it is a pretty quick ride from the airport. - The rooms are clean and secure. - The staff in all parts of the hotel are very friendly and helpful. - The gym is surprisingly well equipped.

Stayed in August 2023

Gym

Upgrade is needed in your Gym facilities

Stayed in August 2023

I paid for an additional night I did not use and I’m still awaiting feedback on my refund…

I loved the pond with fish and turtles, the breakfast was delicious, the courtyard is pretty and staff all very helpful

Stayed in August 2023

Cleaning

Location

Stayed in August 2023

Reasonable quality hotel in downtown. Food overpriced. Service and staff is fair

Stayed in July 2023

The staff are very helpful in amazing way. Breakfast is very good, location is central

Stayed in June 2023

WIFI was really bad, was not exactly able to work or watch some movies in free time. Also the room was really far away on 6th floor which was really a deserted corridor and the lift definitely needs some work done.

Breakfast was really good and hat a lot of options, specially the cookies, croissants were really nice. Eggs was my go to also had some nice fried potatoes and bananas along with rice which really a great addition to the menu. Also the staff helped with a cab for my entire duration in Kinshasa. hotel is at a very accessible locations to all major business units.

Stayed in June 2023

Central location, good security, modern interior which is well maintained, clean and comfortable with very friendly staff

Stayed in April 2023

Only had one hairdryer for the hotel

Central location, good security, clean and modern setting with nice restaurant and court.

Stayed in April 2023

Room is dark, no internet in room (101) you have to go to corridor to have internet

Breakfast is enough

Stayed in January 2023