CANCELATION POLICY: We have a 24-hour cancellation policy; cancel by the day before your check-in to avoid a full charge for the first night (before midnight). Cancellations due to changed travel plans, weather conditions, or canceled flights do NOT waive any cancellation fees.

ID REQUIREMENTS: Our hostel is for travelers and cannot accommodate Portland/Vancouver Metro residents. A valid government-issued photo ID showing residence outside this area and a credit or debit card in the guest’s name are required. International travelers must present a passport; U.S. travelers need a state ID. Please note that we do not accept American Express cards.

BOOKING AND PAYMENT: Oregon does not have a sales tax, but a 16% lodging tax will be added to the overnight rate. This includes a 14% state and City of Portland lodging tax plus a 2% Portland Tourism Assessment.

FRONT DESK HOURS AND CHECK-IN/OUT: Our front desk is open from 7am to 11pm. Late arrivals can be arranged with prior notice. Check-in starts at 3pm. Luggage storage is available for early arrivals. Check-out is at noon. Hostel guests have 24-hour access.

BOOKING FOR FRIENDS, FAMILY & BUSINESS TRIPS: At NW Portland Hostel, you can only book for others if you’ll be staying together.

PERSONAL PROPERTY: We are not responsible for theft or loss. Lockers are provided in the dorms, and locks are free to borrow. However, if a lock is not returned or is lost, a $10 charge will apply. Please be mindful not to leave any belongings visible in your car. Although our neighborhood is considered safe, car break-ins can happen, as with many cities, when items are left in sight. If you can't fit your belongings in your trunk, we have luggage storage available.

PETS & SERVICE ANIMALS: Only service animals are permitted.

MINORS: Guests under 18 must be accompanied by a parent, guardian, or adult leader.

SMOKING & ALCOHOL: Smoking is allowed only in limited designated areas. Alcohol is not allowed in sleeping rooms and most common spaces.

SERVICE REFUSAL: We reserve the right to refuse service for valid, non-discriminatory reasons.

BEHAVIOR EXPECTATIONS: Guests are expected to respect others and to clean up after themselves. Illegal activity will be reported to the police.

GROUP BOOKINGS: Group bookings of 8 or more follow separate guidelines. Please email [email protected] for more information.