The hotel's entrance is right next to the Marunouchi South Exit of Tokyo Station. From the Shinkansen (bullet train)'s exit or the Narita Express platform, please follow the sign for the Marunouchi South Exit.

Due to the large number of guests arriving between 15:00 and 17:00, please be advised that it may take time to check in. Luggage storage is available both before and after check-in.

Please note additional breakfast charges are applied to children 4 years and older when booking with a breakfast-inclusive rate. Children 3 years and under are served a complimentary breakfast. Please specify how many children will be staying and their respective ages in the special request box.

Based on the guidance of the relevant government agencies, we will be inspecting the electrical equipment in the building on the following dates and times.

[Inspection date and power outage time]

Friday, January 24, 2025, 1:00-4:00 AM, approximately 3 hours

*This applies to guests staying on Thursday, January 23.

Wednesday, February 12, 2025, 1:00-4:00 AM, approximately 3 hours

*This applies to guests staying on Tuesday, February 11.

The power outage time may vary. Please be forewarned.

[Applicable]

・Air conditioning (all buildings)

・Ice maker, smoking area

・Some elevators

・Parking lot

(Please contact the front desk in advance if you are leaving the parking lot),

・Bathroom

(Hot water cannot be used from 1:00 AM to 4:00 AM)

*Please unplug the power from the outlet beforehand as it may affect computers and other electronic devices.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知The Tokyo Station Hotel您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

住宿可能不允许有纹身的客人进入公共浴池区或其他类似设施，以免纹身对其他客人造成影响。

房价不包含每人每晚须支付的住宿税费，客人将在到店入住时支付该费用。

为应对新冠肺炎（COVID-19）疫情，该住宿当前正在采取额外的安全与卫生措施。

由于新冠肺炎（COVID-19）疫情，该住宿当前的餐饮服务可能有所限制或不再提供。

由于新冠肺炎（COVID-19）疫情，该住宿正在采取措施保护客人和员工的安全。因此特定服务和设施可能已被削减或取消。

由于新冠肺炎（COVID-19）疫情，该住宿已缩短前台和客房服务的时间。

为遵从政府针对新冠肺炎（COVID-19）的防疫指导，该住宿在指导实施期间可能需要客人提供额外文件，以证明其身份、行程及其他相关信息。