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Located in Hakone, 7.5 miles from Hakone-Yumoto Station, KANAYA RESORT HAKONE has accommodations with a garden, free private parking, a restaurant and a bar. This 5-star hotel offers room service, a 24-hour front desk and free WiFi. Pola Museum is a 16-minute walk from the hotel. All rooms in the hotel are equipped with an electric tea pot. All rooms include air conditioning and a flat-screen TV, and some rooms at KANAYA RESORT HAKONE have a terrace. An Asian breakfast is available every morning at the accommodation. Fuji-Q Highland is 28 miles from KANAYA RESORT HAKONE, while Lake Kawaguchi is 30 miles from the property.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.0)

Breakfast Info

Asian

Free private parking available at the hotel


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Availability

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Room Type
Number of guests
 
2 twin beds
and
1 sofa bed
2 twin beds
and
2 futon beds
2 twin beds
and
2 sofa beds
2 twin beds
and
2 sofa beds
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Guest reviews

Categories:

Staff
9.6
Facilities
9.3
Cleanliness
9.4
Comfort
9.4
Value for money
8.7
Location
9.0
Free Wifi
8.8
High score for Hakone
Select topics to read reviews:

Guests who stayed here loved

  • Christine
    United States of America United States of America
    This was the most incredible hotel experience I have ever had. The location is absolutely stunning and surrounded by nature. The staff and service are beyond exceptional- we were treated like royalty! The rooms are just beautiful, relaxing, and...
  • Olivia
    United States of America United States of America
    I always have a wonderful time staying at Kanaya Resort. Great hospitality, excellent food and onsen! I really love this place!
  • André
    Germany Germany
    The private Onsen in every room, breakfast and dinner. All was fantastic with perfect service and so kind and helpful employees!
  • Jesse
    Canada Canada
    The staff are amazing. They are kind and thoughtful. We speak little Japanese and the staff made sure we were taken care of. The room and facilities were beautiful. The design choices were excellent
  • Tsz
    United Kingdom United Kingdom
    very comfortable, food is in very good quality, onsen is great, mainly local travellers
  • Kenichi
    Japan Japan
    スタフの対応があたたかい。部屋の露天風呂は温泉で、自分の好きな時に、何回も入れるので、とても素晴らしい。シャワールームから露天風呂に至る動線は良く考えられていると思います。

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Do you offer vegan options?

    We will need to gather details about the ingredients in question, and we will consult with our chef to see if we can accommodate your request. We apol..
    Answered on 10 July 2024
  • Is there an Onsen in the room? Is this using hot spring water ?

    Thank you for your inquiries about our hotel. All of our guest rooms have private onsen baths and use hot spring water. We hope that this information ..
    Answered on 17 September 2024
  • Hi, is there an onsen bath in this room?

    Dear customer, Thank you for your inquiries about out hotel. All of our guest rooms have private onsen bath. We hope that this information is helpful ..
    Answered on 25 June 2024
  • Do you have an accessible room for a wheelchair user. Do u offer breakfast room service

    Dear customer, Thank you for your inquiries about our hotel. We apologize that we don't have an accessible room for a wheelchair user. Dinner and brea..
    Answered on 25 June 2024
  • Hello. Which room is suitable for 3 adults? I’m coming with my parents and I don’t see if there’s a room that would have 3 beds. Thank you!

    Thank you for your inquiry.Sorry for the late reply.Room that can accommodate 3 people deluxe・terrace deluxe・Grand Terrace Suite・johnkanaya suite Plea..
    Answered on 14 March 2024
  • Hi there, I have coeliac disease so I must maintain a strict gluten free diet. I was wondering if you could do gluten free meals for me?

    Thank you for your inquiry about our hotel. We will need to gather details about the ingredients in question, and we will consult with our chef to see..
    Answered on 5 July 2024
  • Still looking?

Hotel area info

Restaurants
1 Restaurant On Site

  • 西洋膳所 JOHN KANAYA
    • Cuisine
      French
    • Open for
      Breakfast • Dinner
    • Ambience
      Traditional • Modern • Romantic

Amenities of KANAYA RESORT HAKONE
Great facilities! Review score, 9.3

Most popular amenities
  • Non-smoking rooms
  • Free parking
  • Free Wifi
  • Restaurant
  • 24-hour front desk
  • Room service
  • Bar
  • Breakfast
Bathroom
  • Bathtub
View
  • View
Outdoors
  • Garden
Kitchen
  • Electric kettle
Media & Technology
  • Flat-screen TV
Food & Drink
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Bar
Internet
Wifi is available in the rooms and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
    Services
    • 24-hour front desk
    • Room service
    Front Desk Services
    • Invoice provided
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • Key card access
    • 24-hour security
    • Safe
    General
    • Air conditioning
    • Smoke-free property
    • Non-smoking rooms
    Languages Spoken
    • English
    • Japanese

    House rules
    KANAYA RESORT HAKONE takes special requests – add in the next step!

    Check-in
    From 3:00 PM to 12:00 AM
    Check-out
    Until 11:00 AM
    Cancellation/ prepayment
    Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Children & Beds

    Child policies

    Children of all ages are welcome.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    Cribs and extra beds aren't available at this property.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.

    The fine print
    Must-know information for guests at this property

    While this property offers stays longer than one month, Booking.com isn't offering a lease to a guest. Accordingly, all guests who participate in this offering won't have any rights or interests as a tenant for the offered property but should remain subject to applicable hotel stay/lodging terms and conditions.

    FAQs about KANAYA RESORT HAKONE

    • KANAYA RESORT HAKONE offers the following activities/services (charges may apply):

      • Check-in at KANAYA RESORT HAKONE is from 3:00 PM, and check-out is until 11:00 AM.

      • The prices at KANAYA RESORT HAKONE may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

      • Room options at KANAYA RESORT HAKONE include:

        • Twin
        • Triple
        • Suite
        • Quad
        • Family

      • KANAYA RESORT HAKONE is 4.3 miles from the center of Hakone. All distances are measured in straight lines. Actual travel distances may vary.

      • KANAYA RESORT HAKONE has 1 restaurant:

        • 西洋膳所 JOHN KANAYA