Online request for identity documents and passports before the stay, is done by scanning the identity document through a website, for data verification.

Access to the apartment by any person not included in the reservation is prohibited under any circumstances.

Accessing more people than those established in the reservation will have as a penalty what the law establishes plus the full deposit for failing to comply with the regulations for housing for tourist purposes.

The keys are collected in a safe in the area of the establishment, on the day of arrival and after completing the online Check-in, we will send you the final information for the collection.

Very Important: You must have CHECKED IN before 8:30 p.m. to be verified and we can send you the definitive information for key collection.

**Telephone customer service from 9:00 a.m. to 8:30 p.m.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Adosado Los Alcazares Rio Esla in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 23:00:00 and 07:00:00.

Guests under the age of 18 can only check in with a parent or official guardian.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

If you cause damage to the property during your stay, you could be asked to pay up to € 200 after check-out, according to this property's Damage Policy.

License number: VV.MU.800