This brand new renovated hotel in the center of Zermatt is just a 5-minute walk from Zermatt Train Station and across the road of the valley station of the Sunnegga Express. It offers free WiFi. All rooms at Hotel Mama feature an LCD TV and a private bathroom. The Matterhorn Express Cable Car and the Gornergrat Monte Rosa train can be reached easily by the electric bus. The stop is located directly in front of Hotel Mama.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the best-rated area in Zermatt, this hotel has an excellent location score of 9.5


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 twin beds
2 twin beds
1 twin bed
2 twin beds
Bedroom
2 twin beds
and
1 sofa bed
Living room
1 sofa bed
2 twin beds
Bedroom
2 twin beds
Living room
1 sofa bed
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Guest reviews

Categories:

Staff
9.5
Facilities
9.3
Cleanliness
9.5
Comfort
9.5
Value for money
8.5
Location
9.5
Free Wifi
8.8

Select topics to read reviews:

Guests who stayed here loved

  • Julianne
    United States of America United States of America
    Central to the train station and other attractions. Staff were extremely helpful. Room was comfortable and had lovely amenities. I strongly suggest you put on the robe and sit on the balcony!
  • Boonta
    Thailand Thailand
    I love the location. We got a great view of Matterhorn. The place is also very nice and clean.
  • James
    Japan Japan
    Beautiful with view of the Matterhorn. The suite has a jacuzzi and a sauna, a very nice option to have after a day of mountaining. Jacuzzi was amazing, easily fits 4 Sauna warmed me to the core fits two adults. Separate Bedroom facing the...
  • Caitlin
    United States of America United States of America
    The room was absolutely stunning. Having a balcony with a direct view of the Matterhorn was truly breathtaking. Bed was super comfy and loved our bathroom with the hot tub.
  • Hon
    Hong Kong Hong Kong
    The staff is super helpful and doesn't mind switching the room to meet our needs. And the view is super.
  • Stephanie
    United States of America United States of America
    Hotel vibe was great with fun room decor. We had a patio with view of Matterhorn that was amazing. Good location, short walk from train station.
  • Brandy
    United States of America United States of America
    Staff was extremely nice and helpful. The rooms with balconies were very spacious and comfortable. I’m a hotel diva and I would rate it a 10
  • Katie
    United States of America United States of America
    We absolutely loved our stay at Zermama Zermatt. The facilities were impeccible and the staff was warm and welcoming. The room was amazing and included the perfect view of the Matterhorn. The best part, you can use the mini-bar and make fondue...
  • Ryan
    Australia Australia
    Great staff and the room was small but had everything you needed and was top notch
  • Kyong
    United States of America United States of America
    Only few minutes from the train station with excellent view of the Matterhorn from the hotel balcony. Hotel staff very responsive to all the questions and all very friendly.

Hotel area info

Restaurants
1 Restaurant On Site

  • Zer Mama Bistro
    • Cuisine
      American • Austrian • International • European
    • Open for
      Breakfast • Brunch • Dinner • High tea • Cocktail hour
    • Ambience
      Modern
    • Dietary options
      Vegan • Gluten-free • Dairy-free

Amenities of Hotel ZERMAMA Zermatt
Great facilities! Review score, 9.3

Most popular amenities

  • Free Wifi
  • Family rooms
  • Restaurant
  • Non-smoking rooms
  • Skiing
  • Facilities for disabled guests
  • Room service
  • Bar
  • Tea/Coffee Maker in All Rooms

Bathroom

  • Toilet paper
  • Towels
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linens
  • Wardrobe or closet
  • Alarm clock

Outdoors

  • Outdoor furniture
  • Sun deck
  • Terrace

Kitchen

  • Coffee machine
  • Electric kettle
  • Refrigerator

Room Amenities

  • Socket near the bed

Ski

  • Ski pass vendor
  • Ski rental on site
  • Ski storage

Pets
Pets are allowed. Charges may apply.

Activities

  • Archery
    Additional chargeOff-site
  • Live sports events (broadcast)
    Off-site
  • Bike tours
    Additional charge
  • Walking tours
  • Water sports facilities on site
    Additional charge
  • Mini golf
    Additional charge
  • Horseback riding
    Additional chargeOff-site
  • Cycling
    Off-site
  • Hiking
  • Skiing
  • Golf course (within 2 miles)
    Additional charge
  • Tennis court
    Additional chargeOff-site

Living Area

  • Sitting area

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker

Internet
Wifi is available in all areas and is free of charge.

Parking
No parking available.

Front Desk Services

  • Invoice provided
  • Lockers
  • Concierge
  • Baggage storage
  • Tour desk

Entertainment & Family Services

  • Baby safety gates
  • Babysitting/Child services
    Additional charge

Cleaning Services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Safe

General

  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Grocery deliveries
  • Shared lounge/TV area
  • Hypoallergenic
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Packed lunches
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Wake-up service/Alarm clock
  • Room service

Accessibility

  • Wheelchair accessible
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator

Spa

  • Personal trainer

Languages Spoken

  • German
  • English
  • French
  • Dutch
  • Portuguese

House rules
Hotel ZERMAMA Zermatt takes special requests – add in the next step!

Check-in
From 3:00 PM to 9:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 7:30 AM to 11:00 AM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are allowed. Charges may apply.
Groups
When booking more than 3 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardMaestroCash

The fine print
Must-know information for guests at this property

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please note that when booking more than 3 rooms, different policies and additional supplements may apply.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel ZERMAMA Zermatt of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

This property is located in a busy area so guests might experience some noise.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Hotel ZERMAMA Zermatt

  • The prices at Hotel ZERMAMA Zermatt may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Hotel ZERMAMA Zermatt include:

    • Twin
    • Single
    • Double
    • Suite

  • Hotel ZERMAMA Zermatt is 1,150 feet from the center of Zermatt. All distances are measured in straight lines. Actual travel distances may vary.

  • Hotel ZERMAMA Zermatt offers the following activities/services (charges may apply):

    • Cycling
    • Hiking
    • Skiing
    • Tennis court
    • Mini golf
    • Golf course (within 2 miles)
    • Archery
    • Walking tours
    • Horseback riding
    • Personal trainer
    • Bike tours
    • Water sports facilities on site
    • Live sports events (broadcast)

  • Check-in at Hotel ZERMAMA Zermatt is from 3:00 PM, and check-out is until 11:00 AM.

  • Guests staying at Hotel ZERMAMA Zermatt can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

    Breakfast option(s) include:

    • À la carte

  • Hotel ZERMAMA Zermatt has 1 restaurant:

    • Zer Mama Bistro