Search hotels in Rancho Bernardo

Good location, very nice room and amenities (TV and channels, fridge, coffee, hair dryer, etc). We have an annual pass to Safari Park and would definitely stay many times again if not for the outrageously bad billing. Considering the Hilton Garden Inn for future visits even though my wife prefers the Marriott when we travel. Room was prepaid at Booking.com and appears on my prior month's credit card statement; unexpected $15 parking fee when we arrived; desk agent charged my credit card $15 for parking AND DOUBLE charged another $143.13 for the prepaid room again; DOUBLE charge and parking appear on my upcoming credit card statement; desk manager insisted that the room was not supposed to be prepaid (BUT IT WAS THE PRIOR MONTH); desk manager refused to refund my credit card for the $143.13 DOUBLE charge and referred us to Booking.com for a credit refund that we have already paid on last months credit card statement. Still have not received the $143.13 credit from Booking.com for the Courtyard's DOUBLE charge. May have to get credit card fraud involved if this is not resolved soon!

Lobby and location were good. The rest of hotel was shabby and hallways filthy; entire hotel desperately in need of renovation, cleaning was terrible and made you feel “yuck”. It was shocking for the Hilton brand I love. I’ve never had a worse experience. Do not stay here until they have renovated!

The parking is right up to door of rooms which is nice not to walk to far, but so is other rooms and its loud people coming and going while you try and sleep. Rooms need to be more sound proofed. I think I was told roons get inspected before arrival especiallly cause of covid but i showered and did notice left over soap residue stuck on shower soap dish. My husband showered after and noticed the hard crusty dried out wash cloth hanging on shower curtain rod. And the curtains were dusty when we turned on air vents to warm the room i began sneezing. To many people coming and going qnd loud talking it seemed like i was at cheap motel. I really thought with Radisson Hotel it would be a pleasant stay. It was far from it with noise level. Wish there was a security guard to keep mischief out. We went out for coffee early am and man was passed out asleep in his truck with his foot on break and driver door hanging opened. Parking area not secured and didnt feel safe all night with loud music, loud talking and a car alarm going off repeatedly. Horrible sleep experience and I stay in many casino hotels where I get good sleep. Im not a consumer of alcohol or drugs so thats not a reason for the good sleep in other hotels.