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What makes us different?

In an uncertain world, you need the assurance of an insurance partner who can calmly and expertly support you through a seamless and efficient claims process.  

Our empowered Claims team works closely with you and our underwriters to understand the complexity and impact of each unique claim, so we can deliver proactive, flexible and tailored solutions that create value and materially improve outcomes.

Our approach to claims

A dependable, high quality claims service has been at the heart of our business for three decades. Our Claims Service Standards outline our approach to the claims handling process and represent our commitment to delivering exceptional claims service by focusing on five key areas:

Expertise, Responsiveness, Partnership, Fairness, Accountability.

  • Industry recognition

    Gracechurch
    2017-2024 Winner of the Gracechurch Service Quality Marque (SQM)

    Zywave
    Winner of the 2023 Cyber Claims Team (Insurer or MGA) Award

    Insurance Insider Honours
    Winner of the 2022 Claims Service Award
    Winner of the 2021 & 2020 Cuthbert Heath Award
    (Claims and Losses)

    British Insurance Awards
    Winner of the 2022 Claims Initiative of the Year - Insurer

    Advisen
    Winner of the 2021 & 2020 Cyber Risk Pre-Breach Team Award
    Winner of the 2021 Cyber Risk Insurer Award

    Reactions London Market Awards
    Winner of the 2020 Excellence in Claims Service Award

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    Gracechurch London Claims Monitor
    2017-2024 Winner of the Gracechurch
    Service Quality Marque (SQM)

    We are proud to have been awarded the Gracechurch Consulting Outstanding Service Marque for claims services for the eighth year in a row.

    As of December 2023, Beazley ranks in the top 5 carriers for Claims service by London-based brokers, according to the Gracechcurch London Claims Monitor. As a leader in the market on commerciality and expertise, brokers have praised our efficiency, communcation and technical expertise.

Comments from the Gracechurch 2023 London Market Claims

  • “Excellent communication, knowledgeable, quick to respond, great commitment to client service.”

  • “Expertise, great communication skills, friendly & approachable, nothing is ever too much trouble.”

  • “Commercially astute, good communicators and take the lead when needed.”