Tero Huhtanen
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Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- By: Joey Coleman
- Narrated by: Joey Coleman
- Length: 9 hrs and 28 mins
- Unabridged
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Overall4.5 out of 5 stars 797
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Performance5 out of 5 stars 691
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Story4.5 out of 5 stars 690
Coleman offers a system designed to dramatically increase customer retention and as a result, the bottom line. He identifies eight distinct emotional needs customers undergo during the 100 days following a purchase, whether it's as small as a new drink at Starbucks or as big as a house. If you can understand and anticipate these phases, you can use a myriad of techniques - in-person, email, mail, and video - to cement a long and valuable partnership.
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1 out of 5 stars
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Message tainted by using shady biz as examples
- By Amazon Customer on 04-25-19
- Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- By: Joey Coleman
- Narrated by: Joey Coleman
Quick and valuable listen
Reviewed: 09-17-18
This was an eye opening book. Maybe a tad bit repetitive but I the author wanted fo these lessons to go to practice. We will be implementing these throughout our company and, boy, there is some work to be done. :)
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