What is ariat.com's return policy?

You can return most items purchased at ariat.com for free, with a prepaid return label. Free returns apply to domestic purchases that you return within 90 days of purchase.

• Products should be unworn and still have their tags and original packaging
• Products marked final sale are not eligible for returns.
• Unfortunately, we can't refund shipping charges.
• If you made your purchase at an authorized retailer, follow their return policy.

How do I return my ariat.com order?

We make returns as easy as possible. To return one or more items from an order, simply enter your email address and order number here. We'll email you a Return Initiated email with a prepaid shipping label and packing slip to print. Place the packing slip and the items you're returning in a box and tape the shipping label to the outside. Drop the box off at the carrier listed on the shipping label. We will send you a Return Confirmation email as soon as we receive and process your return. Your purchase will be refunded to your credit card or other form of payment within about 14 business days.

How can I track my return?

To track your return, click the link in the Return Initiated email you received when you requested your return. Or, click here and enter your order number and email address.

Where is my refund?

We'll send you a Return Confirmation email as soon as we've processed your return and issued the refund to your original form of payment. From there, it may take up to 14 business days for the refund to be reflected on your statement. Exact timing depends on the credit card or other company processing the refund. If your original order was paid for using an Ariat gift card, we will email a new gift card in the refund amount to the email address on the order.

Ariat strives to process refunds within the 12-14 business day window. Unfortunately, there may be circumstances that are beyond our control and resources. Processing refunds may be delayed due to a delay in shipments received or holiday surge. For more information, please contact [email protected].

How do I return multiple items?

When you request a return, you will be able to select the items you wish to return from a single order. When packing that return, please be sure to include only the items you selected when you requested the return. If you request returns for multiple orders, please ship each return separately using the separate packing lists and shipping labels provided. We can't process multiple returns that are shipped in a single box. Any non-Ariat products will be returned to sender.