Sales & Support
Get familiar with the policies, terms, and conditions for the purchase, support, and servicing of your Apple products.
AppleCare
AppleCare provides additional hardware service and technical support from Apple, including coverage for up to two incidents of accidental damage every 12 months per device covered.
Explore the AppleCare Terms and Conditions
AppleCare Plan
Some services and repairs are covered under AppleCare plans. Check the terms and conditions of specific plans to verify which support services may be included with your Apple products.
- AppleCare Protection Plans
- AppleCare Technical Support Services Terms and Conditions
- AppleCare Protection Plan for 1:1 Learning Solutions
- AppleCare Service Plan
Repairs
Information about repairs or service for Apple products that are not covered under an Apple warranty, extended service contract, or statutory warranty rights.
Sales Policies
Read the sales, purchase, return, and refund policies for various Apple sales channels.
- Apple Retail Stores & Apple Online
- Apple Online Store for Education Individuals
- Apple Online Store for K-12 Schools
- Apple Online Store for Higher Education
Trade In
Terms and Conditions for trading in a device under the Trade In program.
Learn about the Trade In Program
Training Service Terms and Conditions
Specifics about the training and services provided by Apple at customers’ requests.
Support Communities Terms of Use
Guidelines for participating in the Apple Discussion Forums.