Frequently Asked Questions

On sale dates are posted on the AEG Presents website: www.aegpresents.co.uk and on the websites of our authorised ticket sellers listed here . For up to date Information on all our tours please follow us on Twitter and Facebook.

You can buy tickets online through the venue box office of the relevant event and through any of our authorised ticket sellers listed here. For telephone bookings please see the contact us page on the venue and authorised ticket seller websites.

For each event there is a limit on the number of tickets a person can buy to ensure that as many people as possible have access to tickets. Once you have selected your number of tickets these are then removed from the overall ticket inventory and placed in your basket. As a result there is a time limit within which you must purchase your tickets. If you do not purchase the tickets placed in your basket within this time limit, the tickets will then be released to the overall ticket inventory for other customers to purchase.

For some events, tickets are made available to registered members before they go on general sale to the public, this is known as a presale. Presales are available online only.

It means that these tickets are thought to be the best available at that time.  They’re sold on a first come, first serve basis.

Unfortunately once a booking has been made we cannot exchange or cancel your ticket(s) unless the event is cancelled or rescheduled, or in the case of concerts (but not festivals) there is a material change (a ‘material change’ means a change of the headline act).

Unfortunately we only have a limited number of tickets available at each price level and some events can be incredibly popular so sell very quickly.

We understand your disappointment at missing out however with such a high volume of requests for these tickets we hope you can understand why they became unavailable so soon.

We wish you the best luck in getting tickets in the future.

Occasionally certain artists request additional security around the sale of their tickets.  One of the ways this is implemented is through printing the customer’s name on the tickets.  Please carefully check the event information when purchasing a ticketing including the terms and conditions of booking as these can be specific to a certain show or tour.

Please contact the venue box office of the relevant event directly for specific booking information and facilities information. Contact information can be found on each venue’s website.

Ticket agents charge a booking fee to help cover the costs of the services they provide. This includes expenses such as running their websites and contact centre teams and more.

Some venues charge a per ticket facility fee or restoration levy. These are often charged to assist in preserving these buildings and improving the customer experience. For specific details please enquire with the venue directly as they set their own fees which will vary between venues.

Our authorised ticket sellers are listed here. If you purchased your tickets through one of these agents then it will be a genuine ticket.

Ticket dispatch for most events occurs between 7-10 days before the event date for security purposes. Please Note: if you still haven’t received your tickets 3 days before the event please contact your point of purchase and have your booking reference number and full name and address on hand to speed up the process.

If your tickets are sent for box office collection and you are not attending the event, certain venues may allow for someone else to collect your tickets in exceptional circumstances. Please check with the venue directly.

You will need to contact your point of purchase directly to arrange delivery or collection of the tickets on the event date.

A copy of the booking confirmation, the credit/debit card used to make your purchase and a form of valid photo identification to collect tickets.  Valid forms of photo ID are: passport, driver’s license or national identity card for non-UK residents

We regret that we cannot exchange or, refund tickets unless the event has been cancelled or rescheduled. This is part of the terms and conditions you agree to when purchasing tickets through your ticket seller.This does not affect your statutory rights.

Please note that terms and conditions apply from your point of purchase and as such you should check these with your ticket agent. To see the AEG Presents terms and conditions, please click here.

Your ticket’s barcode is a unique security code that identifies your ticket to you, the purchaser. Don’t share the barcode of your ticket with anyone, especially online, as it may be used to sell your ticket without your knowledge.  If you want to post a photo of your ticket to let your friends know you’re going, just keep your hand over the barcode so it is not visible.

For selected shows we offer VIP packages. These special packages include anything from early access to the venue and/or a meet and greet with your favourite act. Please check for list of ticket types at your point of purchase.

Please contact the ticket agent you purchased your package from in the first instance.

Details of all package elements are listed on the ticket seller’s website at the point of purchase. Further details will also be sent out from the package provider closer to the event itself.  If you have not received any details one week prior to the event date, please get in touch with your point of purchase who will investigate this on your behalf.

We are sorry to hear you missed out.  There are often limited VIP tickets available for purchase in order to preserve their  exclusivity, and combined with the high demand for these tickets unfortunately some customers may miss out.

If you don’t receive your confirmation email immediately after purchase, please allow up to 6 hours for it to reach you and please check it has not been directed to your junk mail folder.

If you believe your tickets have been lost, damaged, or stolen, please contact your point of purchase immediately. Please quote your booking reference number and full name and address to speed up the process.

Only bookings already made but not yet printed can be altered. Any tickets already printed or posted cannot be altered and will automatically go to the address you provided when you made the booking. To enquire about changing the address please contact your point of purchase and provide the following:

Please contact your point of purchase.  Your options will depend on the ticket agent’s terms and conditions of sale.

All venues have a specific policy on the use of camera equipment. Please check directly with the venue for the specific event in question.

All venues have their own specific policies and is also event dependent, so please check directly with the venue for the specific event in question.

Only the artist’s record company, artist’s management, or artist’s fan club may grant backstage access. AEG Presents does not handle artist access. Occasionally VIP packages may include a meet and greet as part of such package, please check individual event listings on our website for further details of available packages.

If you are planning on bringing a bag any bigger than A5 size to an event please ensure you have checked the venue entry restrictions as well as any artist/event specific communications that you will have received.

Sometimes we have to reschedule a show due to events or circumstances beyond our reasonable control and we apologise for any inconvenience this may cause.

Sometimes a show is cancelled due to events or circumstances beyond our reasonable control. We apologise for any inconvenience this may cause. You should contact your point of purchase and they will issue a refund to you.

Occasionally the artist will sell merchandise after the event.  Please check the official event page or artist website.

Please check the venue website for event timings relating to the relevant event.

Directions for most shows can be found on the venue’s official website. Each event detail page shows the venue name as a hyperlink to their official website. Directions may also be available on the official ticketing agent’s website for the relevant event.

The age limit is posted along with other ticket information on all ticket agent websites; please check them to ensure eligibility.

If you are planning on bringing any of your own food & drink to an event please ensure you have checked the venue entry restrictions, if you have a medical condition please check with the venue directly.

Yes you can subscribe to our newsletter here.

Click the “Unsubscribe” link at the bottom of the email you receive to unsubscribe from our service.

If you would like to know how we process your data, please see our Privacy Policy available on our website at https://www.aegpresents.co.uk/privacy-policy.

AEG Presents is unfortunately not able to grant or forward requests for donations, charity tickets, or requests for special circumstances such as private meet and greets with or on behalf of any artist. We suggest you contact the relevant artist directly through the artist’s official website, Facebook page, or Fan Club online, or contact their agent, publicist, or manager directly. AEG Presents regrets that we cannot assist with these types of enquiries.

Thank you for your interest. All jobs within AEG Europe and AEG Presents are advertised online, which you can access through the link here.

If you can’t find an answer to your question above, then please head over to our contact form and send us your question.