Customer Services Representative WALTON ON THAMES £25,000 -£30,000Job role: Our client is looking for a Customer Services Representative join their team. The company is passionately committed to providing friendly, expert and outstanding value and design, and communications solutions. Job tasks:
Provide accurate and timely estimates to fulfil client briefs
Ensure specifications are clearly understood prior to quoting
Liaise with Account Managers and Clients to clarify requirement as necessary
Obtain prices from suppliers for outside work to be included in estimates, eg to
obtain the most competitive price
Fully utilise estimating and production software
Book in jobs, ensuring accurate job instructions
Prepare client files and obtain proof approval
Ensure jobs are produced in the most economical way
Ensure the job production schedule is adhered to and deadlines are met
Liaise with sub contractors and suppliers
Ensure quality standards are maintained throughout production
Respond to customer queries
Ensure value production options are explored for clients
Ensure value returns for Company
Liaise closely with the Account Managers and clients, ensuring optimum conversion rates
Contribute positively to the effectiveness of the team
Maintain close contact with customers, ensuring customer satisfaction
Build and maintain good relationships with suppliers
Contribute to the overall effective and smooth running of the company
Carry out other tasks as required by the Customer Services Manager
Candidate requirements:
IT literate and numerate with well-developed analytical skills
Strong organisational and time management skill
Knowledge of MS Office including Excel, MS Outlook
Strong communication both written and verbal
Able to work independently and also part of a team
Excellent interpersonal skills.
Professional and confident telephone manner.
Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedbacks. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Staffing and Recruiting
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