“I am a customer of Expedia and I was very disappointed when I was unable to resolve an issue relating to a customer query. After weeks of trying to get this resolved via the customer service portal I contacted Stuart via LinkedIn and his professionalism and speed of getting the issue resolved was very commendable and acknowledged. Even though I was wary to use this process his response was comforting and within a few days he had aided in resolving it and even kept me updated. Firstly I would like to thank Stuart personally and secondly to state how rare it is to find such service when in the big stream of things my issue was probably not a top priority but I was made to feel as a customer I am important. Thanks Stuart.”
About
Entrepreneurial, passionate and results driven senior executive with extensive experience…
Experience
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Honors & Awards
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Highly Commended for Excellence in Customer Service
British Travel Awards
Awarded for the launch/management of Feefo (Feedback Service) for Expedia
Recommendations received
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LinkedIn User
8 people have recommended Stuart
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AZK Media: Global Marketing & Media Agency
The future of travel is here and it's personalised. Travel brands have a significant advantage to serve their customers of the future through GenAI. Matthew Biboud Lubeck, Vice President EMEA, Amperity details five ways GenAI will support future travel experiences 🛩 Read the full story in UK Tech News: https://lnkd.in/gHBkuWMJ #Travel #CDP #CustomerData #GenAI
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AND Digital
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Nick Weir
Want to hear about the latest global travel trends? 🌍 Join our Quarterly Travel Trend Webinar next week (Thurs 6 June) where we'll be delving into the Flight Centre Travel Group corporate booking data from this year. If you’re a Corporate Traveller UK customer or have been thinking about transitioning to managed travel, we’d love to see you there 👋 Registration is open now https://okt.to/usGn7i #BusinessTravel #TravelTrends #TravelInsights
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Matt Farmer
"I welcome that injection of DNA, that capability, that support. Customers will generally want to work with you because they recognise you're trying to help them long term and sustainably." What an amazing endorsement from Richard Wazacz, CEO of Travelex! Mesh-AI have been working with Travelex to reimagine their approach to data since helping them rebuild their business in the wake of Covid-19. We’ve helped them realise new products and gain a deeper understanding of their customer, fueling long-term, sustainable growth. Watch the interview below and read the full story here >>> https://lnkd.in/eXyPBz8p
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Mario Bellinzona
No matter what content, no matter what source, no matter what format: Travel Professionals need a central solution that provides all choices and options, and allows for those options to be comparable - retail ready! Great to see this example of a retailing partnership, where Travelport enables AA to deliver a more personalized experience for the traveler, making it now easier and faster for agents to search, find, and filter the right personalized offers for their traveler, as the platform ignores options that don’t meet minimum requirements. Travelport has also helped agents to cross-sell to the traveler through their ancillary solutions, ensuring the traveler has the right options for their trip, and of course, ensuring complete transparency for both parties.
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