“Nigel is a natural leader with a clear vision of delivering customer excellence, through process, people development and performance management. Nigel changed the culture of the stream, from that of "individual" to that of a "team", with every member of staff being clear on the importance of their role, in driving performance, cost and service. Nigel introduced schemes and measures to actively engage staff at all levels; rewarding, training and encouraging individuals with capability, whilst at the same time challenging and actively managing poor performance. Nigel was passionate on measuring performance and a team understanding full root cause of issues, with the expected caviat of a plan to ensure it was not repeated. As a result the stream saw huge improvements in KPI measures and customer perception, all without capital investment. On a personal level, Nigel was always open and honest with his approach, always willing to provide support, coaching and "tough love" when necessary.”
Activity
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#EmpoweredProductTeams Easy to say. Hard to do. Thanks #kongsbergdigital and Anshul Lalit for giving me the opportunity to help you on your…
#EmpoweredProductTeams Easy to say. Hard to do. Thanks #kongsbergdigital and Anshul Lalit for giving me the opportunity to help you on your…
Liked by Nigel Rouse
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We are delighted to announce Andrew Pyne has been appointed Chief Sustainability Officer at Unipart. Andy joined Unipart more than 25 years ago…
We are delighted to announce Andrew Pyne has been appointed Chief Sustainability Officer at Unipart. Andy joined Unipart more than 25 years ago…
Liked by Nigel Rouse
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Next month, the TyreSwift team will be at Fleet and Mobility Live. Vehicle inspection AI offers exciting opportunities for fleet and lease vehicle…
Next month, the TyreSwift team will be at Fleet and Mobility Live. Vehicle inspection AI offers exciting opportunities for fleet and lease vehicle…
Liked by Nigel Rouse
Organizations
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Institute of Operations Management
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Great to have a visit from Shane Fitzsimmons, a legend and friend of my RFS brigade (Laguna) come and hear about the Dennison Bushfire Index. He…
Great to have a visit from Shane Fitzsimmons, a legend and friend of my RFS brigade (Laguna) come and hear about the Dennison Bushfire Index. He…
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After 11 1/2 years I have put my final OOO on at UK Power Networks. If you had asked me a year ago I would have said I would be there u til I retire,…
After 11 1/2 years I have put my final OOO on at UK Power Networks. If you had asked me a year ago I would have said I would be there u til I retire,…
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Just run some fabulous workshops with Matthew Vizor in Chicago with great product people @ Discover Financial Services. Unpicking the question that…
Just run some fabulous workshops with Matthew Vizor in Chicago with great product people @ Discover Financial Services. Unpicking the question that…
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#France: Car parks with space for 80 cars or more are now required by law to be covered with solar panels. - Parks between 80-400 spaces have 5…
#France: Car parks with space for 80 cars or more are now required by law to be covered with solar panels. - Parks between 80-400 spaces have 5…
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