Nainesh Shah

what do you do towards achieving better performance in your world?

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Now that Financial Services Managers are heading back to school, what should they do about the FCA's end-of-year report into Consumer Duty? My colleague Stu Charlton has notes for you to crib. https://lnkd.in/eYiqK4gZ #financialservices #consumerduty #condu #fca #customervalue #customerunderstanding

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The Bank of England's Deputy Governor has said the UK is on the cusp of a technological revolution in finance. It's a trend we're seeing first-hand at The PHA Group, as we work with an expanding portfolio of payments clients around the globe. A recent blog here highlights the payment trends that will define 2024. In short, increased competition between big banks and challenger payment entities will trigger market consolidation. The goal for these challenger entities is ensuring they assume a sizeable market share and stand out from the competition. https://lnkd.in/eRZr92k6

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🌟 The IT Director’s Cut: Communication Done Right 🌟 I’ve been tuning into the High Performance Podcast hosted by  Damian Hughes and Jake Humphrey, and there’s one episode that keeps drawing me back. They had a fascinating conversation with Charles Duhigg, where they explored the concept of "supercommunicators." So, what’s a supercommunicator? It’s not just someone who speaks well—it’s someone who truly connects. They go beyond just relaying information. Their message is clear, absorbed, and more importantly, it drives action. Here’s what makes a supercommunicator stand out: ✳ Clarity – Breaking down complex ideas into digestible nuggets without watering them down. ✳ Empathy – Understanding the emotions and needs of their audience and adjusting their message to resonate. ✳ Active Listening – Being fully engaged in conversations and responding thoughtfully. ✳ Adaptability – Adjusting communication style to fit the audience, whether it’s the boardroom or the team stand-up. ✳ Persuasiveness – Inspiring action and buy-in through the power of their message. ✳ Conciseness – Getting to the point without losing any impact. Why does this hit home for me? Well, it’s simple: communication is at the heart of everything we do in IT, leadership, and life. Fostering understanding, driving results, and most importantly—making people feel valued. That’s something I care deeply about. For me, it aligns with my core values: balance, empathy, and integrity. If we get communication right, everything else falls into place. So, how are you leveraging communication to drive results in your teams? Let’s chat—drop your thoughts in the comments! #Communication #Leadership #HighPerformance #ITDirector #Empathy #Clarity #CoreValues

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