Mark Probert

How useful would it be to have your spelling corrected on the fly, wherever you are typing and not just in MS Word. Our AutoCorrect now comes as standard with an Enterprise licence. 😉 Boosting productivity and confidence for DSA students and employees. AutoCorrect has corrected 7.2 million errors last month alone! In our latest blog, discover how AutoCorrect is helping employees and DSA students create mistake-free writing. Learn how this powerful feature can boost confidence and productivity for everyone. Read the blog here: https://text.help/scKUaE

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💡 TOP TIP 💡 Complete (From ClubRight) allows you to bespoke your automated Welcome / class booking confirmation / receipts and membership confirmation email templates (& others) to put “Your stamp” on it 👍 (This is just 1 of the useful features of Complete) 🧡

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We asked our clients for the top 3 things they loved about our service. Here are their answers ✔ ✔ ✔ 1) Speedy responses from account managers. 2) Up to date course content, in-line with current UK legislation. 3) Easy and seamless reporting functionality. If this is something you'd like to bring into your organisation, let talk 😊 https://lnkd.in/ed5VDk8b

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Some pretty sobering statistics highlighted in the 2024 Technical Recruitment Survey Report from Mobilunity | Dedicated Development Teams. 😔 45% of fresh tech hires underperform and lack the required skills. 😫 93% of businesses say their new technical hires fail to hit the ground running and deliver value immediately. And yet... 😤 32% of businesses rely on non-technical specialists to vet technical talent candidates. 😖 34% of businesses do not have a separate recruitment process in place for their technical hires. 😣 74% of businesses struggle to organize specific technical interviews and proper candidate testing. What's the definition of insanity? Because it seems to me that we're talking a lot about progress, but in reality we're falling back on legacy practices, watching them fail, and starting the whole process all over again when the next recruitment cycle hits. The only way to outsmart the tech skills shortage is to think differently and embrace new ways of doing things. I might even be able to think of a business that can help you do it...! Pssst Hatch Digital. Stop paying over the odds for generic skills. Customise your own tech talent pipeline around your exact skills needs and DE&I priorities. We've never met a tech stack we couldn't streamline into an 2-3 month training pathway, and we've never met a location we couldn't find hundreds, if not thousands, of epic candidates with huge potential in. Challenge us. We love it. 😊 #diversityintech

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Customer service is the backbone of any successful business. Yet, we are seeing a sharp decline in the quality of customer service across various industries here in the UK. I read an article recently posted by the Financial Times (link below) this morning that got me thinking about the challenges we face in keeping up with the constantly evolving customer landscape. https://lnkd.in/eqfhUsWs ◾ Staffing Challenges: Many markets have been experiencing shortages, making it difficult for businesses to hire and retain customer service staff. This can lead to overworked, demotivated employees and increased turnover, affecting the quality of service. ◾ Training Gaps: With rapid changes in technology and customer expectations, there's a huge need for ongoing training. However, not all companies invest adequately in training their staff, leading to gaps in skills and knowledge and having no confidence in their roles. ◾ Digital Transformation: While digital platforms offer convenience, they also come with challenges. Some businesses struggle to seamlessly integrate online and offline customer experiences, leading to a disjointed service. ◾ Cost-Cutting Measures: In an effort to reduce costs, some companies may skimp on customer service resources or outsource to cheaper providers, which can impact service quality. ◾ High Demand: The pandemic has shifted consumer behaviors, with more people relying on online shopping and remote services. This surge in demand has put pressure on customer service teams to handle increased volumes without compromising quality. While these challenges are significant, they also present opportunities for businesses to rethink and improve their customer service strategies. Investing in your people, technology, and training can go a long way in enhancing customer satisfaction. It's crucial for businesses to prioritise customer service now more than ever. After all, happy customers lead to loyal customers, and loyal customers are the key to long-term success. Let's work together to raise the bar for customer service in the UK and ensure every customer interaction leaves a positive impression!   #customerservice #UKBusiness #customerexperience #employeemotivation

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For those of you that don't do so, I highly recommend getting tuned in to the blog of Jon Jenkins: https://lnkd.in/e8PxvwZB I have known Jon for a few years and he always has opinions and they tend to be topical and balanced. He really knows his stuff in an "actually been there and done it" kind of way:

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